Credit Unions in Honolulu, HI

“Invest with a well known company where you will have access to create and fund your account yourself, have full access to be monitoring your trading, how your profit goes ,and at the end of every successful trading, you can place your withdrawal requests to your bank account or bitcoin wallet with no stress. I am a living witness. With Mrs Brenda William, trading is made easy.”

“I highly appreciate the exceptional services provided by Hawaii Federal Credit Union. Their remarkable attention to their patrons is truly commendable. Sharlen and her team have consistently demonstrated their expertise in delivering excellent service. It is without hesitation that I bestow upon them my utmost admiration and five-star ratings. They truly deserve the highest accolades for their outstanding work.”

“I have had wonderful customer service from every branch. I love the fact it's small & personal, unlike BOH whom I left after 31 years. Friendly, courteous, small town feel, I'll take it! Very satisfied.”

“I absolutely love this credit union!

All of the people who work there are wonderful !

Convenient, plenty of parking easy to get t in and out.

Best of all and never horrifically crowded ❤

Even during busiest times. Service is fast and always pleasant..

No matter what your problem is, you can call or access easily and usually the solution within minutes.

I absolutely love this branch, this Bank and everyone in it,

Small, personal and community minded I always feel like I’m at home so much aloha!

I recommended highly”

“When I went there they were like 15 min to close and I needed to get something done real quick. Despite them almost closing the staff was still dedicated to helping me and meeting my needs. Rebecca was one of them that helped me and she even went over the closing time just to make sure I got what I needed. Definitely recommend this branch to do business with.”

“I would like to formally commend Nick for his exceptional assistance in completing my HELOC for the second time.
Nick is extremely knowledgeable, efficient, friendly, and professional. He guided the entire process with clarity and care, making it smooth and stress-free from start to finish. His expertise, combined with his approachable manner, made the experience both reassuring and seamless.
Thank you for having such a dedicated and outstanding team member. I truly appreciate the excellent service provided, and please extend my sincere appreciation to Nick.
Mahalo nui loa,
Carol Hu”

“I had an excellent bank experience at Hawaii Central today. I needed to make a bank transfer and needed help. The young lady at the counter was very helpful and went out of her way to help me by referring me to another young lady by the name of Mila. Mila came out with her laptop and assisted me step by step on how to make the transfer. Very pleasant attitude. I appreciate the great service. I have been a member since 2015.”

“I was dissatisfied with BOH and so I finally decided to open an account at the HawaiiUsa fcu I've passed a million times. Not only was it easy to open accounts, but the employees were very patient and friendly. I've decided to transfer all of my accounts to this location. Parking can be tight, but worth it for the aloha.”

“I'm a long-time member of this credit union, from its former name of Hawaiian Tel Employees FCU. Over the years, many smaller credit unions merged into it so it was renamed to reflect its diverse customer base. It's now known as HiFi for short.This is the main branch off of North King Street in Kalihi, which is open on weekdays only. As such, I don't often visit this location, unless I happen to be in the area or must complete a transaction in person. There's free covered parking which makes it convenient.HiFi offers a wide variety of services including credit and debit cards, free signature guarantee, home banking, loans, and home mortgage and equity loans. Darren Kimura is very helpful and knowledgeable.”

“I would like to take a moment to recognize an outstanding employee at Navy Federal Credit Union, Darlene Santana, whose professionalism, patience, and dedication truly made a difference in resolving a very frustrating situation for my family.

My mother opened an account at the branch, but shortly after, the account was unexpectedly locked and we were unable to conduct any transactions. What made the situation more difficult was that no one at the branch seemed to understand why the hold had been placed on the account. We visited the branch multiple times five times in total trying to resolve the issue. At one point, the experience became very discouraging when a staff member simply told us to leave and that she would call if the issue was resolved. That interaction felt unprofessional and left us feeling as though our concerns were not being taken seriously.

Despite this, everything changed when we met Darlene Santana.

From the moment she assisted us, her approach was completely different. She treated our situation with genuine care and urgency. Even though she initially did not know the cause of the issue, she did not dismiss us or pass us along. Instead, she took full ownership of helping us find a solution.

Darlene carefully reviewed all of our documents, reassured us that everything we had provided was correct, and began making calls to investigate the issue further. She advised us to return earlier in the day so she could coordinate with the corporate office on the East Coast before their offices closed, which showed great attention to detail and a strong commitment to solving the problem.

When we returned as she suggested, Darlene spent a significant amount of time making multiple calls about five in total to different departments to track down the root of the problem. Her persistence eventually uncovered that the hold on the account was not due to anything we had done wrong, but rather a system glitch that occurred the day the account was opened.

Thanks to her patience, persistence, and professionalism, the issue was finally resolved and the account is now functioning properly.

What impressed me most about Darlene was not just that she solved the problem, but how she handled the entire situation. She remained calm, respectful, and determined to help us, even though the issue was complex and required a lot of effort on her part. She never made us feel like a burden, and she continuously reassured us that she would do everything possible to fix the situation.

Employees like Darlene are the reason people trust and remain loyal to institutions like Navy Federal Credit Union. Her work ethic, dedication to customer service, and willingness to go the extra mile represent the very best of what customer service should look like.

Darlene Santana truly deserves recognition for her exceptional service. Her persistence, professionalism, and commitment to helping customers are qualities that should be applauded and emulated across the organization. I sincerely hope Navy Federal recognizes the outstanding job she did in helping my family, because employees like her are invaluable.
Ask for Darlene when you go there. She’s the GOAT!”

“Alicia helped us big time with our auto loan. With our growing family, she helped us get a bigger vehicle and my spouse's dream car. Definitely the best loan officer we've ever worked with before. Appreciate you always Alicia T.”

“Eric has been nothing but kind and welcoming to me! Usually i dont like going to the bank because of the long lines and tellers aren't as personal. However thats not the case with Hickam! I love to go to Hickam to do my Business here. The tellers are very kind to me and make sure im happy with the service I receive here. However I want to give a special shoutout to Eric. His kind and welcoming attitude really made me want to join Hickam Federal Credit Union. Thank you Hickam and Eric!!!”

“Ms Rohna was an absolute gem. Very helpful and her attitude was just overall positive. She helped my husband and I with refinancing a vehicle and it was quick and easy with her help. Thank you Ms Rohna!!”

“HawaiiUSA is my favorite financial institution in Hawaii! Used them since college, but I have been a member longer than that as both of my parents are retired public high school teachers. The Kapiolani location is the most convenient to me, only a couple of miles away from my place. Evidently it's pretty popular with other members too, as the service line can be quite lengthy on Friday afternoons. When that happens, I will try to use other nearby HawaiiUSA locations like Waialae or Main Branch in downtown. Otherwise, there are a lot of parking stalls to make a visit a quick in & out. Later this year in 2024, HawaiiUSA will close this location and move to a new location in Kakaako. We'll see how that works out, I have concerns about the parking. Other than that, repeat and recommend!”

“This is a very new and barebones Navy Fed. I had to come in here because I refinanced an auto loan through Navy Fed. Instead of doing everything online like normal people in the year of our lord 2025, I literally had to snail mail a paper check from them to USAA. Then I had to get some other paperwork notarized -- they do not have a notary on staff (or at least at the time I went) -- so I had to go to the one by the big PX. But if you just need some basic banking stuff, i think this is the spot to go to like many things on Hickam. The lines are always shorter than the other Navy Fed. The only hiccup was the dude who was checking me in was new so I had to explain what I needed to get done several times, and provide him my number several times, before I could pass go.”