Home Improvements in Honolulu, HI

“Thank you Steven and Curtis . Normally I always go in with my husband. This day while he was out of town I went in to pick up a lockbox for a key. Steven was very kind and efficient.The next day I returned as I didn't understand the box . The 2 men made me feel so comfortable and helped with out hesitation. Thank you great customer service and this is now going to be our local hardware store.Now I understand why they have been in business for all these years. Thank you again. City mill you have a lifetime customer with this gal. Great job guys!”

“Just being knowledgeable about the equipment that I had rented was a plus. I got help from both employees this day and I would hope that you relay this to the both of them. " Mahalo for a great job and I hope they recognize the both of you." Keep employees like these they are genuine are hard to find...... My contract Number is 20637 on 2/15/21 The knowledge that both these employees for the equipment was great they were very helpful. I didn't get their names but with the information that I have provided should help. I only do reviews when I am very pleased with the customer service that I received.”

“Service : Today we wanted to small items, but we were helped S if we were spending on big cost items. Kelsey helped us courteously and patiently in the wood dept and Robin was very helpful in making sure we received our military service benefit and checked out correctly Selections-the store had an adequate selection in the items we needed Price -Similar to other comparable stores in the area Facility -clean and well organized in this dept Plenty of parking in a covered garage”

“I feel so special when I go to home Depot cuz it's like I have a secret shopper that follows me around the store. And when I ask this secret shopper how he likes his job or what paint does something or what do you think about this or you know something like that he goes oh I don't work here and I just chuckle to myself but yeah I like it I love having people follow me the greatest and it only happens in home Depot doesn't happen in Lowe's it doesn't happen in like sitting meal you know I don't know why. Anyways the workers that do work there that are wearing uniforms are truly helpful they know exactly where everything it is and what Iowa and where is located in the aisle I'm just I'm grateful for that pretty stoked.”

“My kitchen counters & cabinets were replaced & installed by OCG four months ago. So happy with final results. We ran into a few unexpected problems & some work crews are definitely better than others BUT I gave them 5 stars because every problem was addressed to my satisfaction. Communication is definitely a little difficult so I worked with Cherry from start to finish & she relayed all my concerns. She set up my plan & had great ideas. Jerry (I believe he's the owner) addressed every issue that needed correction or reconfiguration & also had valuable suggestions. When all was said & done, my payoff was even lower than the original estimate, so I added even more pull-out shelves! I overlooked some minor cleaning because the price I paid was so reasonable. Very thankful for beautiful new cabinets, farm sink, huge island with additional sink, many pull-out trays, beautiful quartz countertops. I definitely recommend them.”

“A shout out to the manager Dan for exemplary customer service! I was following up on an order for some custom window screens to be fabricated which were not received within the promised time window. After speaking to him, I received his assurances that he would follow-up personally and expedite the order. He called me at 7 AM the next morning to inform me that they finished them up the previous evening and that they were ready to pick up. Mahalo Dan!”

“Ample parking. Lovey employees. Good inventory. I went today (Thursday afternoon) to get custom paint. The legendary Bob O. helped me at the paint desk. He was sweet and very efficient. Bob made sure I knew what mix to ask for if I needed more of the same custom paint. Funny enough, his other half and her friend stopped by, and he was informing them where to find all the things they needed. I swear he knows the whole store! Makes sense given he's been at City Mill for about 10 years. The cashier who rung me up was also super nice. She asked if I needed a shopping bag because I was juggling wiper fluid and a quart of paint. Everything was super affordable! The windshield wiper fluid was only $3.25! I'll definitely come back!”

“I’ve been a Lowe’s customer since they first opened, but this isn’t about a typical shopping experience. A few days ago, I accidentally dropped my wallet in the parking lot at the Honolulu location. I didn’t realize it until the next day—then got a call from Lowe’s letting me know one of their team members had found it and turned it in, completely intact.

I just want to say thank you to the Lowe’s team for having people like this on staff. That kind of honesty stands out. I even offered a cash reward, but the team member declined. Really appreciate the integrity here.”