Home Improvements in Honolulu, HI

“Service : Today we wanted to small items, but we were helped S if we were spending on big cost items. Kelsey helped us courteously and patiently in the wood dept and Robin was very helpful in making sure we received our military service benefit and checked out correctly Selections-the store had an adequate selection in the items we needed Price -Similar to other comparable stores in the area Facility -clean and well organized in this dept Plenty of parking in a covered garage”

“I feel so special when I go to home Depot cuz it's like I have a secret shopper that follows me around the store. And when I ask this secret shopper how he likes his job or what paint does something or what do you think about this or you know something like that he goes oh I don't work here and I just chuckle to myself but yeah I like it I love having people follow me the greatest and it only happens in home Depot doesn't happen in Lowe's it doesn't happen in like sitting meal you know I don't know why. Anyways the workers that do work there that are wearing uniforms are truly helpful they know exactly where everything it is and what Iowa and where is located in the aisle I'm just I'm grateful for that pretty stoked.”

“Just being knowledgeable about the equipment that I had rented was a plus. I got help from both employees this day and I would hope that you relay this to the both of them. " Mahalo for a great job and I hope they recognize the both of you." Keep employees like these they are genuine are hard to find...... My contract Number is 20637 on 2/15/21 The knowledge that both these employees for the equipment was great they were very helpful. I didn't get their names but with the information that I have provided should help. I only do reviews when I am very pleased with the customer service that I received.”

“I visited this store during the heavy rains/flood. The customer service provided by “Mary D” was very much appreciated. She’s friendly and very knowledgeable about the products that I needed help with .”

“My kitchen counters & cabinets were replaced & installed by OCG four months ago. So happy with final results. We ran into a few unexpected problems & some work crews are definitely better than others BUT I gave them 5 stars because every problem was addressed to my satisfaction. Communication is definitely a little difficult so I worked with Cherry from start to finish & she relayed all my concerns. She set up my plan & had great ideas. Jerry (I believe he's the owner) addressed every issue that needed correction or reconfiguration & also had valuable suggestions. When all was said & done, my payoff was even lower than the original estimate, so I added even more pull-out shelves! I overlooked some minor cleaning because the price I paid was so reasonable. Very thankful for beautiful new cabinets, farm sink, huge island with additional sink, many pull-out trays, beautiful quartz countertops. I definitely recommend them.”

“A shout out to the manager Dan for exemplary customer service! I was following up on an order for some custom window screens to be fabricated which were not received within the promised time window. After speaking to him, I received his assurances that he would follow-up personally and expedite the order. He called me at 7 AM the next morning to inform me that they finished them up the previous evening and that they were ready to pick up. Mahalo Dan!”

“I stopped in to pick up a light fixture and was surprised at how big the place is on the inside! It’s much more spacious than it looks from the street. Unlike the overwhelming big box stores, this location isn't as densely packed, making it pretty easy to find exactly the part I needed. They have an impressive selection of everything from lumber and tools to electrical supplies and even furniture. The staff was knowledgable and very helpful. It's a great local spot for home improvement!”

“I’ve been a Lowe’s customer since they first opened, but this isn’t about a typical shopping experience. A few days ago, I accidentally dropped my wallet in the parking lot at the Honolulu location. I didn’t realize it until the next day—then got a call from Lowe’s letting me know one of their team members had found it and turned it in, completely intact.

I just want to say thank you to the Lowe’s team for having people like this on staff. That kind of honesty stands out. I even offered a cash reward, but the team member declined. Really appreciate the integrity here.”