American Savings Bank is highly praised for its excellent customer service and dedicated staff. Many customers appreciate the time the employees take to listen and provide thoughtful assistance, especially for complex issues like sorting out bank statements or mortgage payments. The staff consistently goes above and beyond to explain details, ensuring customers feel valued and supported. Long-time customers have recognized specific employees, such as Chad and Tania, for their exceptional service and efficiency. Tania, in particular, is noted as an outstanding employee who has made a significant impact on customers' experiences. Customers express gratitude for the personalized care they receive, highlighting the bank's commitment to helping them navigate financial processes, including home equity loans and mortgage adjustments. Overall, American Savings Bank is seen as a trustworthy institution where customers can rely on knowledgeable staff to meet their banking needs effectively.
I love american savings bank. The customer service is always great and all of my needs are always met. Thank you American savings and a special thanks to Chad !
December 2019
This Bank has really nice people working there, they are friendly and helpful. It is very clean and neat, has plenty parking and a drive thru ATM. Easy to see the Bldg and get to from 2 main roads in Kaneohe, Kam Hwy. And Kahekili.
September 2019
Now here is what's called maximized excellence with customer service as we have been going here since they were Honolulu Federal Savings & Loan probably 35 years ago. All of these fine women here are so very personable
