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“The gentleman at this location (middle aged Asian guy) deserves a raise! Overall just very nice, accomodating, and helpful as I packaged something to ship back home.
FYI - this location is a cash only one. Looks like that's the case with most USPS locations on the island, seems to be some kind of policy set recently.”
“Went on vacation and had to mail 10 boxes various trips to Ala Moana Post office. Recognize many of the employees from way back when i lived in Hawaii who were still nice and helpful. Thank you!”
“Ms. Lisa is amazing! We’ve been here since August of last year and the few times we’ve stopped in the post office it has always been Ms. Lisa. She’s very helpful and efficient and ensures that when mailing a box that we’re using the right one with correct postage. One time I accidentally used a priority mail box that wasn’t labeled flat rate and she caught it and I didn’t realize how much cost difference was to send between the two. Ms. Lisa made sure I got the right box as I had already prepaid and hit me with some knowledge that I use going forward. I really hope that while we’re here that Ms. Lisa is permanent as she has such a positive energy and friendly vibe there. She definitely has the Aloha spirit ?”
“Service was efficient, particularly given the length of the line, and competent and friendly. It has everything that a post office should have, including stamps and mailing materials like boxes and tape and greeting cards. Also has a PO Box area.
Parking available out front.
There’s also a mail collection box on the sidewalk. Collected at 3 pm and 5 pm Monday through Friday, and at 2 pm on Saturdays”
9AM - 4:30PM
335 Merchant St Fl Ground, Honolulu
Post Offices
“I had an outstanding experience at this post office, and it absolutely deserves a full 5 stars. From the moment I walked in, the atmosphere felt organized, calm, and efficient. The line moved much faster than I expected, and the staff worked with a level of professionalism that really stood out.
What impressed me most was how attentive and patient the employees were. Even during a busy hour, they took the time to answer questions clearly and made sure every customer understood their options for shipping, tracking, and packaging. It never felt rushed or dismissive. Instead, it felt like they genuinely cared about helping people get things done smoothly.
The clerk who assisted me went above and beyond—double‑checking my forms, suggesting a more cost‑effective shipping method, and making sure my package was secured properly. Small details like that make a huge difference, especially when sending something important.
The facility itself was clean, well‑maintained, and easy to navigate. Supplies were fully stocked, signage was clear, and the self‑service kiosk worked perfectly for quick tasks. Parking was also surprisingly convenient, which made the whole visit even easier.
Overall, this post office delivers excellent service with consistency, friendliness, and efficiency. It’s rare to find a location where the entire team is this helpful and customer‑focused. I’ll definitely continue using this branch for all my mailing and shipping needs. Highly recommended to anyone looking for a smooth, stress‑free experience.”
“I'm going to buck the trend on the other reviews and say that I for the most part enjoy the service that I receive at this post office. I can't recall the woman's name that's usually on the right side of the counter, but she's always been very pleasant and helpful. There are some upgraded storage lockers that I haven't used yet but overall the location is kept clean and presentable.”
1:30 - 4PM 9AM - 12:30PM
1170 Nuuanu Ave Ste 105, Honolulu
Post Offices
“Just reminiscing, the photo of the bricks? There use to be a commune living building here, where you shared the kitchen and bathroom. Held a lot of people for I know. I used to live in it and every Mom had a place when it came to the children. Some worked and some babysitters and others cooks. I hope the post office people don't mind, matter of fact ?? I'm glad that they are here for this was a safe place to be, and so are they.”
“A great post office location. Convenient with lots of easy parking. Helpful staff, good supplies, and decent post office boxes. Baffling that they were going to shut this location down.”
“This post office is phenomenal. While it may have received some bad reviews in the past I wanted to update the ratings here. The accessibility of having this on base is not only great but I use it constantly and not only have great experiences every single time but also get advice on the best way to package whatever I'm shipping. Constantly I see people coming in to just say hello to the staff when they don't even have anything to ship out. Sure you have to park and get into the hospital to use it but that's a small hurdle to have the ability to use it's services. And again, the staff is AMAZING!”
“I love the convenient after hours of it being open for the working class. I usually can't make it to any post office but this location closes later at 8pm on weekdays! New discovery of this location has made it possible to get boxes out if need be. Service is great too, they are quick and friendly. There is a nice breeze sometimes too while waiting in line. :)”
“Such nice Post Office in Waikiki to mail off souvenirs. The attendant was very friendly and I must say probably the best looking Postman that I have ever seen in my life. I am sure if a model agent ever mails a package from there they'll offer him a contract. Aloha ??”
“Wow lots of complaining here but I've never really had a bad experience and I live here in Hawaii Kai and visit this post office regularly. Looks like most of the one star reviews are from pessimistic people who like to complain and therefore life gives them things to complain about. The rest seem to be people who don't follow instructions. Anyway, I think this post office and its workers are pretty great!”
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“Duncan Drive customer …. We are SO HAPPY Precious is back as our mail carrier!!! ? She is the BEST because she’s always friendly and she knows her customers & their dogs. Neighbor ‘s dog, Harlee, is a happy dog. ? Thank you!!
P.S. The other mail carriers were good, too.”