Verizon's store in Kaneohe is known for its friendly and efficient customer service. Visitors often highlight the immediate assistance they receive upon entering the store. Staff members, including a particularly helpful woman and a representative named Jamin, have been praised for their quick responses and willingness to go the extra mile. Customers appreciate how staff members address their specific needs without unnecessary delays, making the experience quick and straightforward. The store environment is described as not crowded, allowing for prompt service. One customer even noted that they were in and out in about 15 minutes while purchasing a phone charging cord, thanks to the staff's helpful suggestions. Manager Chris C. has received special mention for his dedication, having taken the time to resolve a complex billing issue and keeping the customer informed throughout the process. Overall, Verizon in Kaneohe is a go-to location for mobile, 5G home internet, and business needs, with options for in-store appointments and online orders for added convenience. Customers leave feeling satisfied and are eager to return for future needs.
I was frazzled when I got there today. Was told on 'myverizon' that I didn't have insurance...well thank God I was helped immediately by JAMIN. he put me at ease, helped me, and found out that all was well. He helped me with my claim too. Jamin is a life saver! Yay!!!
March 2023
Awesome store to buy phone if you are looking to upgrade or even to join
February 2023
Was in a rush, so dropped in to get a new phone charging cord. They helped me right away and were so helpful!!! They told me about one that was on sale cheaper than the one I was going to get!!! I was outta there in about 15 minutes???
