Verizon in Kapolei, HI, through its authorized retailer Victra, offers a positive and helpful experience for customers. The store staff are knowledgeable, friendly, and professional, providing quick and patient assistance with a wide range of wireless devices, including phones, tablets, wearable technology, and accessories. Customers appreciate the honest and straightforward communication, especially when discussing pricing and upgrades. Many reviews highlight the attentive service of staff members, with some mentioning staff who go above and beyond to ensure customer satisfaction. The store creates a welcoming environment where customers feel valued and important during their visits. Overall, Verizon Kapolei is known for excellent customer service, transparency, and a helpful team that makes upgrading and purchasing devices a smooth experience. The store's goal is to connect technology to life in a trustworthy, fun, and profitable way, making it a reliable choice for wireless needs in the area.
Shoutout to Leksy who gave excellent customer service with the transfer of my data to my new phone. I purchased my phone from Apple, but came in for the assistance of the data transfer. Leksy was hands down kind, helpful and communicative with the whole process. She was a pleasure to talk with.
October 2023
Christian is an amazing rep at the store made everything easy to understand!!!
July 2023
I was extremely happy with the service I got from Britney!!! Awesome store sales person!!
