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“Excellent service! Dina knew exactly what needed to be done on a wire transfer. She did not make me feel rushed — as it takes time to do a transfer and I had two. She was polite to the customers behind me and was not frazzled by a some line building up! So happy with the cashier’s professional attitude and easy going disposition. I’ve been a member for 50 years and Dina made me feel important!”
“I been banking with America Savings for over 20 years. They been really good bank and they have extended hours for customers. It makes easy for me to bank with them. Also they have great customer service departments. I like this particular Branch because branch manager appreciates your business. I believe sometime doing just little thing for customers can win them over. It's about trusting your customers and helping them. Gail give excellent service and her teller follows her work ethic. I wish there is more manager like Gail. Thank you for your help..”
“This bank location and staff members are always incredibly helpful to me! I recently opened an account here and needed assistance with several things. Branch manager Joy Agni took such great care of me and my banking needs. I am very pleased with my experience here.”
“I just wanted to say Thank you for this branch for allowing my brother in law get his bank statement so easily and to the Teller Dali, Thank you also for her, very helpful person. It’s easy to get a statement here unlike other branches we’ve been to. A big Mahalos everyone, Thank you! Keep it up.”
“This is a commendation for Saua, who provided excellent customer service with an IRA and other tasks. She was efficient, patient, kind, and an asset to HFCU in Pearl City. Mahalo to an exemplary employee.”
“I had the pleasure of working with Kai today as I made a withdrawal from my savings and checking and I had to keep the balances to a minimum and she explained thoroughly what needed to be done and I got my monies so five stars to Kai. she’s a very valuable employee and I hope she is recognized.”
“This review is long overdue but I want to personally give a shoutout to Ashley. She has assisted me time and time again with tougher transactions and she is always consistent in her high level of customer service. She needs to be celebrated and appreciated for the good she does and I know that is naturally who she is. Even though the wait times are long, I can handle it a little bit more, because of people like her that make the rest of my experience great at FHB Pearl City. Thank you Ashley for your commitment to excellence. You are exceptional and the team there is extremely lucky to have you. Thank you for everything you do, for always taking care of me, and always going above and beyond for your team and for your customers.”
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“OUTSTANDING customer service from Jasmine and her crew! Jasmine revolved my issue that involved $500 in my account that was scammed. Jasmine was polite, courteous and empathetic to my issue! Many thanks to Jasmine and her crew at the Walmart Pearl City branch! Customers for life!”