Best Buy's Boise location is recognized for its friendly and competent staff who provide excellent customer service. Many reviews highlight individual employees, such as Venessa and store manager Emily, who have been praised for their professionalism and dedication in resolving issues, particularly with complicated orders. Customers appreciate the in-store assistance, especially when dealing with problems stemming from corporate operations, which have been described as frustrating and unhelpful. While the store staff is noted for their willingness to assist, many customers have expressed dissatisfaction with Best Buy’s corporate policies, particularly regarding online orders and product availability. Issues like confusing online inventory and order processing times have led to disappointment among shoppers. Some customers have reported driving significant distances to pick up items only to find they were not available as indicated online. Despite some complaints about the overall corporate experience and a reduction in certain product sections, like car audio, the Boise Best Buy location is still seen as a reliable source for tech products. The commitment of the employees to customer satisfaction stands out, although shoppers are advised to approach online orders with caution. Overall, the store is viewed positively for its staff's efforts, even as concerns about corporate management linger.
Needed help putting a 75” TV in the box in my Subaru Outback and the process was seamless. I used curbside service and two men came out to help- the older gentleman was very helpful and the younger one seemed like I was disrupting his day. Overall, the purchase and process worked out fine.
August 2026
Everyone was so helpful abd made my experience great. Answered all of my questions, and helped me figure out how to use the features on my laptop
July 2026
Took time to find exactly what I needed when I needed it very helpful
