Metro by T-Mobile on Broadway Avenue offers unbeatable prepaid plans and a wide selection of 5G phones from top brands like Apple, Samsung, and OnePlus. The friendly staff is dedicated to providing excellent customer service, guiding customers through the best prepaid options with unlimited talk, text, and data. While the store generally receives positive reviews, some customers have experienced issues with phone activations and SIM card purchases. Some employees have been praised for going above and beyond to resolve problems, such as the manager who offered a significant discount and ensured a customer's service was working correctly. Other staff members, like Alex, Kayla, and Tetyana, are highlighted for their helpful and attentive assistance. Customers appreciate the store's competitive prices and the team's efforts to make the phone-buying and setup process easy and stress-free, especially for less tech-savvy individuals. Overall, Metro by T-Mobile on Broadway is a decent option for prepaid wireless services, with a mix of positive and negative experiences reported by customers.
The Broadway Store was the only one that managed to solve the problems I had in my account, I was looking for help in all the Boise Stores and in none I had such a friendly and professional experience as in Broadway, thank you very much Eli and Axl I will recommend you.
June 2026
Amazing customer service and all around great to work with thank you for helping us out today and I will recommend you to everyone.
March 2026
For several years being a customer of this awesome company only good memories left in past. Thank you to all who runs the Metro.👍🙂
