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“I recently had a fantastic experience at this shop! The customer service was outstanding – friendly, helpful, and genuine. They provided quality work on my broken phone at reasonable prices, and the speed of the repair exceeded my expectations. What sets them apart is the owner's authenticity; there was no pressure to upsell. Additionally, I appreciated the option to purchase a backup phone. Overall, I highly recommend this shop for its exceptional service and trustworthy approach. 5 stars!”
“Michelle and Sterling are so helpful in setting up our devices and we are so happy with our new apple watches ! Not to mention they were both so nice to my 2 yr old daughter!”
“I don’t leave reviews often but Tyler at this location proceeded to fix such an awful experience i had at my first choice in store locations not far from this one. Immediately greeted by someone and then HELPED! thank you guys ? and now i got my new phone !!”
“Great store and the only AT&T store we will go to. Jim and his staff are so helpful and patient! Thanks for hooking us up last week Sosa. You were so kind and patient with us! (hope you've recovered from our visit lol) Nicole thanks again for the help today. We always know if there's a issue that no body else knows how to solve that you can solve it, as you have for us in the past more than once!”
“Dan, Ryan and Michael were all phenomenal. I live 3 1/2 hours away from this store and was in town for medical. I will definitely go back to this store. A tie blessing to me”
“Very happy with my experience at this location. Christian is the associate that assisted me yesterday and I can't say enough how much I appreciate his help. I run my husband's business, basically, through my phone and I broke it the night before. I came in shortly after opening and was on my way back home in less than an hour. Christian was extremely informative and gave me great instructions on how to do my transfer from home. In the past, it's taken hours to get a new phone and I was expecting that, but pleasantly surprised that I was done and out the door with my new phone and a watch being shipped to me. This is a great location if you have a business and don't have time to get stuck in a phone store.”
“Apalonia is the most patient and helpful rep. EVER! I was in store 3 times and she went above and beyond each time. Epitome of Customer Service! Thanks so much!”
“Ethan did an excellent job accommodating me for what I was looking for. I had dropped my phone that I have had since 2019 and completely broke it, so I couldn't even use my screen. He never let up on helping me, even though he could see I was very stressed out and pissed off, that I just broke my phone. He kept a very kind, professional, informative approach. He listened to what I needed for my situation. Even though I was upset with my own situation; he made sure I was taken care of and stayed to make sure my phone was set up, before he closed up the store. Ethan absolutely deserves a raise! I appreciate his honesty, listening and getting me into a decent phone for the budget, I was trying to stay in. Also never ONCE got an attitude with me even though I was so frustrated, he kept a very professional attitude, with understanding to my situation. One of the best people I've seen in a long time to have excellent customer service. Thank you.”
“My IPhone was showing a “SIM failure”, I was not able to use my phone all weekend and was extremely frustrated and stressed. Little did I know, all I had to do was go down to my closest Verizon and have a nice soul like Jeremiah help me out! Man was extremely helpful and conversed with me the whole time he fixed my problem! Give the man a raise!!!!!”
“Just traveling through the Boise area on the day of the iPhone 15 launch. Stopped by the Verizon store in Meridian to get the iPhone 15 pro max. They only had a blue one and I wanted a Natural Titanium one. This was our 5th stop looking to buy the iPhone and Jolene heard this and made a few calls and found one!! That helped us so much and saved us so much time. We went to Gattet’s store in Meridian- he got us taken care of with the iPhone 15 pro max and accessories and he also sold us an Apple Watch 9 which we weren’t planning on. Thank you both for your excellent service!!”
“Jadah was exceptional in providing an extremely satisfying experience, navigating and overcoming obstacles in a situation with multiline problems, totally mastering them and instilling confidence Thank you! I give her 10 stars out of 5 !!! ❣️”
“Martin and Mikey were absolutely amazing! I went in for a SIM issue and ended up upgrading my phone instead. The process took about 3 hours because of a few hiccups in the setup, but I felt perfectly comfortable waiting. Their customer service was fantastic. Best experience I’ve had in a Verizon store by far!”
“Convenient, knowledgeable, helpful, friendly, attentive. Little to no wait service. Quick to provide after the sale service. Been going to this shop for years now. This location is my first choice for phone information and help. Have never been let down. Customer service and satisfaction by the Cricket staff appears a priority within the Cricket policy guidelines the staff work within. Cricket is my favorite carrier. They have several plans and use the AT&T cell towers so coverage is huge with lots of services. So far, Idaho City, parts of the Missouri Ozarks, and areas of Nebraska are the only dead zones that I have experienced and Cricket said that the Idaho City dead zone should go away soon. I swapped from Verizon years ago and kept my phone number, got much better service, reliability, value, and satisfaction with Cricket. I recommend Cricket to everyone looking for a new cell phone company. I was with Verizon for over 20 years and wished that I had known more about Cricket and swapped way beforehand. I only look back to ask why I had not swapped from Verizon years before? When travelling with my Cricket phone service, I often run Google directions, talk on the phone and stream Internet radio simultaneously that Verizon had trouble doing each individually and Verizon had much more dead zones and drops. These Cricket staff are attentive with the goal of win-win for everyone.”
“My friend broke her phone last night so we had to go get a new one today and we went to the MetroPCS off State Street and had James as our customer service agent and he was amazing!! The process was a little frustrating only because of the other company but he was so patient and so sweet and just really helped with everything so thank you very much James!!”
“"5 stars! I recently visited the AT&T Store and was blown away by the exceptional customer service. The staff was knowledgeable and helpful, answering all my questions about their plans and devices. The store was clean and well-organized, making it easy to navigate. I was in and out with a new phone and plan in no time. Highly recommend this store for all your mobile needs!" The new management is awesome!”
“Taylor Hicks, store manager, gave us excellent service and went above and beyond to help us figure out how to use our internet service through Cricket. He was very patient and knowledgable.”
“Janine was very polite and pleasant to work with. My phone screen was replaced perfectly and ahead of schedule. 10/10 customer service experience, I will absolutely come here again if I'm dumb enough to break my phone a second time.”
“Tyler was so very helpful and he seems to be very knowledgeable!
The things that the location site couldn't do, he referred me to the right place and told me what documents I needed.”
“Dillion and Kaden were very helpful with my cricket phone. They worked on it for a long time trying to fix our problem. Unfortunately the iPads they were using would not connect.”
“We went in be cause our daughter’s phone couldn’t search the internet. She’s out of town and we were stumped. David kept trying different things until he figured out the problem. Beyond amazing customer service!”
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“Thank you, Lucas for assisting me this morning.
Verizon Corporate or Eagle Idaho Store Manager
****PLEASE CHANGE THE MUSIC****
It would have been a pleasant 5 star experience if your music wasn't so depressing, dreadful, and outdated. I couldn't wait to get out of there so I can be uplifted by the sunshine, clean air, and upbeat music in my car!! You want your customers experience to be enjoyable - they tend to stay longer and buy things instore rather than end up buying online!
5 stars for Lucas :)*****
-5 stars for music”