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“Joey at Verizon made our switch from T-Mobile incredibly smooth. He went out of his way to help us every step of the process and was extremely patient while answering all of our questions. He’s genuinely one of the nicest reps we’ve worked with and never made us feel rushed or pressured.
What stood out the most is that everything he told us about the plans, pricing, and billing has been exactly what showed up on our bill. No surprises, which we really appreciate.
So far we’ve been super happy with Verizon and a big part of that is because of the great customer service Joey provided. If you get the chance to work with him, you’ll be in good hands!”
“I’ve always received good service at this store. Yesterday Quinn helped me apply a screen protector to my iPad. I was having trouble with it and she took a fair bit of time and effort to do it perfectly. I really appreciated it.”
“Angelo was so helpful to me. Not only did he help me out with all my account questions, he went above and beyond to get me the best deal for my family. I appreciate the fact that he listened to me and doesn't hound you to get this or that. Truly a good employee.”
“Bekah was phenomenal in helping me get my new phone set up! Don’t listen to those other reviews, this location was so intentional and helped me get in and out in under an hour with 3 new devices! Definitely recommend this store.”
8:30AM - 8:30PM
2603 N 4th St, Coeur d'Alene
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“I want to recognize Matthew Isham for the outstanding work he did on my behalf yesterday. His patience, demeanor and conscientious effort to work me to transfer my files from my damaged device to its replacement was commendable. Please give him my thanks for a job well done. He's amazing!”
“ACCOLADES to Cassia Jones at Cricket on Appleway in Coeurdalene, idaho!! she was just AWESOME in getting exactly what we wanted, needed and asked for!
Professional, knowledgeable and FAST!!”
“We had issues with customer service at the store in Hayden and spent over 2 hrs in store and had zero help from the employees. So we decided to go to the store in CDA and Devin was awesome!!! He had our phone fixed and we were out the door in less than 10 minutes! Highly recommend this store, friendly and knowledgeable employees ?”
“Went to the PostFalls location during hours and found the store closed after waiting around for over an hour I took a ride to the CDA store. Upon arrival in CDA I found Lexi the store manager from PostFalls running the CDA branch. Seems that the higher ups at corporate thought since they were short staffed that Lexi should forget about her PostFalls location and her loyal customers and go straight to CDA and keep those customers happy. I must say if it were not for Lexi I would never have made the switch to Cricket. I am giving a 5 star rating based on her outstanding customer service and her actions alone. As for the corporate idiot who made the decision to send Lexi to CDA and leave her store closed and unmanned you should take a lesson from Lexi on customer service she could teach you how to run a business”
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“Lillie did amazing helping me switch from Verizon to First Net. She was very knowledgeable about the process and made the transfer seamless with no issues at all. She continued to message me after the process to update me on the status of a promotion that I had qualified for as well. She is probably the best customer service representative that I’ve dealt with at any cellular provider.”