Victra, an authorized Verizon retailer in Nampa, ID, is dedicated to providing a great experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, and accessories, along with device protection. Customers have reported positive experiences with knowledgeable staff who take the time to explain options and help find the best deals. Many have noted the helpfulness of individual employees, particularly mentioning one staff member who managed multiple customers with professionalism and a positive attitude. While some customers experienced longer wait times, they appreciated the attentive service they received once helped. Many found solutions to their wireless needs, including internet service and phone repairs, with staff efficiently resolving issues in a timely manner. However, there were mentions of inconsistent customer service, with some associates failing to acknowledge customers in-store. Overall, Victra aims to connect technology to life in a trustworthy and enjoyable manner, making it a recommended choice for those in need of wireless solutions.
Mason was very good on telling me the options I had for my upgrade on my phone.
March 2025
The visit was a great combination of professionalism and positive interaction. All my questions were answered and I did not feel pressured or rushed.
February 2025
Waited in store about 30 minutes, was helped and purchased a new phone. The customer service rep checked my account and disabled feature I was not using thereby decreasing my monthly payments.
