The Post Falls Branch of STCU is highly regarded for its friendly and helpful staff who are always eager to assist customers with their problems. Customers appreciate the positive in-person experience, noting that the staff are happy to see them and offer great advice, especially during significant transactions like car purchases. The bank values building relationships over mere transactions, which fosters strong customer loyalty. Many customers have banked there for years, with some mentioning nearly 40 years of loyalty, citing the trustworthy and caring nature of the staff. While a few reviews mention occasional frustrations with online login issues or a less friendly experience during refinancing, overall, the branch provides excellent customer service. Customers describe the staff as professional, patient, and attentive, often going above expectations. The bank's commitment to protecting customers and maintaining good relationships makes it a preferred choice in the community. Despite minor concerns, the overall impression is of a reliable, friendly, and customer-focused bank.
I like them they are nice and they are all happy to see you. If you have a problem they always eager to imhelp you solve it
July 2023
Waiting in line 9 deep...2 tellers...oh boy...its this way constantly. They need more employyes
May 2023
Absolutely love this bank. Customer service is always top notch on the phone. The in-person experience is even better. Had to make a rather large purchase in their parking lot for a car and they gave me great advice and had my back. Will stay with STCU forever!!
