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11AM - 5PM
430 West Lake Street, Addison
Mobile Phones
“I have been into many cricket stores and cricket costumer for many years but Today young gentlemen Eddie helped me out amazing job, so reliefed from his help very knowledgeable 100/1000 service not like the manager Alicia when i came in,
that she even told me that I had to learn to use my phone so I don't come here I felt very bad from her behavior management should get a talk to.her but Eddie is the man!!”
“Came in to upgrade my son's phone for his birthday. Ruben was awesome and recommended a great phone for him all while handling other customers by himself! Good job keep up the good work and thanks again !”
“A friend recommended me this boost and he was right they help you and they so nice they help me transfer me from cricket to boost
I would recommend this place
Erika thank you for your help”
“Absolutely love Brit from this t-mobile she heard me saw what I was seeing and even investigated my error codes, this is why I'm with t-mobile thank you for all your help!!”
“I have been a Verizon customer for almost four years, with four phone lines, home internet, and several watches. Verizon has normally provided a level of internet and cellular service that other companies could not match for me. Unfortunately, around the end of May, my service dropped dramatically.
For nearly three months, I constantly called Verizon for help. I made more than 30 phone calls and spoke with 29 different customer-service representatives, but I still could not get a practical solution. It was exhausting having to repeat my situation over and over without meaningful progress.
This week, I came into this Verizon store and met Jose Padilla. He completely changed my experience and is the main reason I decided to stay with Verizon. Jose sat down with me, listened to my situation with compassion, and gave me straightforward, practical solutions. He also took the time to break down my bill and explain everything in a way that was easy to understand. On top of that, he was willing to see whether Verizon could offer compensation for the nearly three months I struggled to get help.
Most importantly, Jose found a simple solution that improved my home internet speed from around 100 Mbps to nearly 300 Mbps. We are still working on my cellular service, but because of the care, knowledge, and honesty Jose showed, I am now even considering adding more lines.
Verizon needs more employees like Jose: people who are down-to-earth, knowledgeable, compassionate, and able to speak to customers clearly and practically. It should not take 29 representatives and 30-plus calls to receive a solution that one competent employee can help provide in one store visit.
I hope Verizon reviews my case and recognizes Jose Padilla for the outstanding service he provided. His customer-service approach should be used as an example for other employees, especially outsourced phone representatives, so no one else has to go through what I did.
I would recommend this location to anyone who has had a bad Verizon experience in the past. There are great new people here, and Jose Padilla is a major reason I chose to remain a Verizon customer.”
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“Sebastian was a great help in the store, he made everything easier and simple for me. I’ve had issues with my email and no one seems to help except this young man”