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“I have been a Verizon customer for almost four years, with four phone lines, home internet, and several watches. Verizon has normally provided a level of internet and cellular service that other companies could not match for me. Unfortunately, around the end of May, my service dropped dramatically.
For nearly three months, I constantly called Verizon for help. I made more than 30 phone calls and spoke with 29 different customer-service representatives, but I still could not get a practical solution. It was exhausting having to repeat my situation over and over without meaningful progress.
This week, I came into this Verizon store and met Jose Padilla. He completely changed my experience and is the main reason I decided to stay with Verizon. Jose sat down with me, listened to my situation with compassion, and gave me straightforward, practical solutions. He also took the time to break down my bill and explain everything in a way that was easy to understand. On top of that, he was willing to see whether Verizon could offer compensation for the nearly three months I struggled to get help.
Most importantly, Jose found a simple solution that improved my home internet speed from around 100 Mbps to nearly 300 Mbps. We are still working on my cellular service, but because of the care, knowledge, and honesty Jose showed, I am now even considering adding more lines.
Verizon needs more employees like Jose: people who are down-to-earth, knowledgeable, compassionate, and able to speak to customers clearly and practically. It should not take 29 representatives and 30-plus calls to receive a solution that one competent employee can help provide in one store visit.
I hope Verizon reviews my case and recognizes Jose Padilla for the outstanding service he provided. His customer-service approach should be used as an example for other employees, especially outsourced phone representatives, so no one else has to go through what I did.
I would recommend this location to anyone who has had a bad Verizon experience in the past. There are great new people here, and Jose Padilla is a major reason I chose to remain a Verizon customer.”
“This store is great! I was there last night for a new phone. Mike helped me through the entire process. He was kind and knowledgeable without being salesy. I am so appreciative- thank you!”
“I hate dealing with phones, but Joey made the experience smoothe and was tremendously helpful. I ended up coming back to him after a year because I remembered how he went out of his way to pick up a Gizmo watch from another store for my son. This time, he again went out of his way to try to deal with customer service for us so we could save money. I can honestly say I will never go anywhere else.”
“Favi and Ani were amazing. They stayed after closing to make sure everything was taken care of and showed real extra effort. Super personable, helpful, and easy to work with. Great experience overall.”
“Excellent Customer Support!
The manager explained the products, features in detail; answered every question clearly; I had problem with activating stand-alone watch line and the manager stayed with us 45 minutes after the store closing hour to fix the issue.”
“I’ve been a loyal customer for a while and really appreciate the quality of service and support. The team is always helpful and responsive, and the products have been great overall.
It would be fantastic if existing customers could be rewarded with better pricing or upgraded hardware options — a small gesture that goes a long way in showing appreciation for returning clients.
Still very happy with the experience and looking forward to staying a long-term customer.”
“I have a very good experience at this store I go there for the phone upgrade and frady helped me to choose the best one in very good price. Thank you for the good customer service.”
“Came to this store because it was in between elderly relatives and myself, both coming from about 25 miles. They needed help with correcting the rip off phones and service they were scammed into buying at Sam's Club in the Midway area. Victor S assisted us with great professionalism, patience and understanding. After about 3 hours and Victor making multiple calls to T-Mobile customer service (which I was on the phone with for 3 hours the night before trying to clear up the mess), Victor got everything rectified and even was able to get them a credit for what was claimed to be an unpaid first billing. Victor is such a great example of what customer service should be! Give this guy a well-deserved raise! Thank you, Victor! You are great!!!”
“Spent over an hour here changing my business plan for something better. Jessica was SUPER helpful, patient, and kind. Really appreciated her help today as I’ve been having some phone issues.”
“My husband and I went in for some help and information yesterday and had an amazing experience with Chris and Brian the two super friendly and knowledgeable guys working there! They both were SO helpful!! T mobile you are super lucky to have such great employees!!”
“I recently visited this Xfinity location and had the privilege of working with Ozzy and Tommy. Both really GREAT GUYS to work with. Ozzy and Tommy were super professional, kind, and easy to talk to. They helped me secure a WiFi plan that was very reasonable and that fit my needs. So thankful I got to work with them and I look forward to working with them again in the future! Thank you!”
“John spent over an hour resolving my phone needs, issues and concerns. He was so very helpful, and patient with me. I am so happy with the customer service I got at T-mobile and with John. He is truly amazing, and very knowledgeable!
Also the 2 other gentleman, Yael, and Ahmet were very helpful too.
I highly recommend going to them, and switching to T-mobile. Thanks guys for all your help, and making a concern for me as easy as possible.”
“I stopped in this store because my phone wasn't working after leaving another MetroPC. Thanks to Vzma and her colleague, they figured out the problem and got my phone working! They both were so nice and took the time to figure out the issue. Thank You!”
“I had a great experience with Eric C at this T-Mobile. I called ahead to see if someone was available to help me and some family members and he assured me he'd be happy to help, and to ask for him when I arrived. He was focused and very helpful in setting up a new account and fixing an existing one. He was very patient with us and while on the phone with competitor companies as we changed plans. He also went above and beyond to accommodate us to make sure we were comfortable and understood what the process was. Again, my family and I were very pleased with the care he took to help us and I recommend him and this store.”
“I wanted to leave a review as I had superior customer service with Olivia there. She was very knowledgeable and polite. I had several questions and she answered them all .”
“Great people to work and do business with. We have been customers of Xclutel for awhile, but with remote work growing, we wanted to take our business to the next level. Microsoft teams was not very compatible with our system, but the new web based phone system that Xclutel offers is fantastic. Bill and Paul gave me an excellent demo that really made the final decision about giving it a go. It is a little more money monthly, but nothing compares to being able to take our call center phone calls from practically anywhere in the world. So with that being said, it is paying for itself with the advanced options we were given. We have one remote worker and a very small call center- and now our remote worker can easily take calls right along with the in office girls with such ease! This has taken our business to the next level and is just what we needed for all the technology/remote changes that are happening in today's workplace. Sending Paul a big thanks for facilitating this in our business and helping to keep us up to date with today's advances in technology! We are excited to see how this continues to help us grow our small business!”
8:30AM - 5:30PM
860 Remington Rd, Schaumburg
Internet Service Providers
“Vinakom offers fast and reliable internet with excellent customer service. The installation was smooth, and the connection has been rock-solid—perfect for remote work, streaming, and gaming. Their support team is responsive and helpful, and the pricing is fair for the quality you get. Highly recommended for anyone looking for dependable internet!”
“S -Net Communications is a vital tool for me at my work location. The service allows for easy communications both in the office and working from home and a streamlined and convenient way to obtain voicemails via email. The couple times I have had questions, their customer service team was wonderful, fast and very friendly. I would highly recommend this product and team.”
“BTI Communications Group was phenomenal to work with on our new corporate (Cook Media) distribution warehouse in Elgin. David and Adam are true experts in their field—they not only installed our access control, interior - exterior cameras, and intercom systems with speed and professionalism, but also problem-solved many of our security questions to make the system as efficient as possible. Even when challenges came up, they responded quickly and kept operations moving. They also returned to train our staff, so we felt fully confident with the new system. It was truly a pleasure working with BTI Communications Group, and I highly recommend them to anyone needing top-quality security solutions and outstanding service.”
“I had a great experience with Vanessa. She was very professional, patient, and helpful while I visited the store on 6/20/2026. Her excellent customer service and positive attitude made the whole experience smooth and pleasant. I truly appreciate Vanessa's help. I highly recommend this location.”
“Great location and great service. Was particularly impressed with Daisy. She was a very knowledgeable sales associate with a warm inviting energy and tons of patients. Highly recommend to ask for her when going to this store. 10/10 service on her part.”
“I needed a new screen protector for my iPhone today. Staff was responsive, friendly, and very service oriented. And this store is right in my area!!! I highly recommend this location if you find going to phone stores stressful.”
“Came in to upgrade my phone and was help by Caleb Hennis, he was professional, knowledgeable and more importantly he didn't try to upscale me on a product I had no interest in. I went in expecting to be there for a hour or more but Caleb had me in and out in about 30mins. GREAT SERVICE!!!”
Open 24 hours
1905 Lunt Ave, Elk Grove Village
Internet Service Providers
“Very secure. Keep all my passwords and personal information here (and everywhere). The people are so friendly its almost like they know everything about me and my family. Great air conditioning and the snickers in the vending machine were super fresh. A++++”
“I had accidentally downloaded malware onto my phone came into the store and the manager Charles was able to help me right away they didn't make me feel embarrassed about the situation they were polite and professional.”
“Miguel helped us switch over from AT&T. He and the other two staff members there were all so nice and helpful in switching our plan over to T-Mobile. They engaged all costumers as they walked in and just let them know someone would be with them as soon as possible and no one waited more 10 minutes to be assisted. We got iPhones and the watches were included which was nice and unexpected and they showed us all the perks T-Mobile offers on their app, also unexpected. At the end of it we will also be saving about $100 per month on our bill.”
“I just want to take a quick moment to say thank you to all the store representatives that work at this location. They all have been very helpful. I had to come to this location because the store in summit did not want to help me exchange my phone under warranty. I called and they asked me to come in and they assisted with me my warranty exchange right away! Thank you all for your service. It is very much appreciated.”
“I'm getting my next phone service through T-Mobile. Several reasons why people should, but we should never allow one company to get so big that they act adversely to the people.”
Open 24 hours
2720 S River Rd # 18, Des Plaines
Internet Service Providers
“Technician came in and was quickly able to identify and resolve the issue. He went above and beyond and provided a temporary router so that I can continue to have access to the internet while I purchase a new one.”
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“Absolutely love Brit from this t-mobile she heard me saw what I was seeing and even investigated my error codes, this is why I'm with t-mobile thank you for all your help!!”