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2 - 6PM 10AM - 1:30PM
4224 Prospect Dr, Decatur
Banks
“I am not a customer at this bank, but Stephanie Coombs was very friendly and answered my questions I had and directed me somewhere I could take care of what I needed, since I am from out of town. Highly recommend her!”
“Kelly Brooks was very helpful, she gave me an option I didn't know was available to me, she let me know when she would be able to get back to me, and responded quickly when I had questions!!!”
“I am treated EVERY time as tho we were on personal terms! Like a small-town bank. The customer service and treatment is outstanding compared to another bank I have used for 20!! Count em: 20 years!! Pershing location is just the BEST!”
“Five stars for the service at Staley Credit Union. After experiencing some difficulties with the account sign-up process on Thursday/Friday, the representatives stepped in and handled everything with kindness and patience. Their 'above and beyond' attitude made a stressful situation much easier. HIGHLY RECOMMEND!”
9AM - 12PM
2505 N Water St, Decatur
Banks
“Wonderful customer service. I am not even a member and they were able to assist me with my questions and transaction without blinking an eye. I recommend them as a bank!”
“Awesome! What a great spot. The staff are all new and super friendly. This really is a good bank, and I'd totally recommend it! The only slightly odd thing is that it's just a walk-up location – there's no ATM inside, only a drive-thru.”
“Just got off the phone with Paige G. from DECU. Awesome person to talk to and extremely helpful. She did an outstanding job guiding me on setting up my online account. The best part about this is we lost connection somehow and she immediately called me back. Keep up the good work Paige!”
“Regions bank is a dedicated investor to the Central Illinois CEO program, a business program for High school students that teaches life skill that aren’t taught in a classroom. Without the help of our investors, our class would not exist. Bart Rose is a board member of our program and is always willing to help us out in anyway.”
“We live in Dallas, Texas area and have kept our account with Staley Credit Union when we relocated here 10+ years ago after living in Decatur. Recently I had a major issue with a Virus on my Computer which resulted in Staley CU having to shut down my account.. Within one day all of their fraud issues were resolved and a new account was established. The entire team ( including Katlyn, Sherry and Kim) did an excellent job in helping us get the issue resolved, new account set up and our on line banking issues resolved. Customer Service and concern for us was outstanding. Would seriously recommend Staley's for your Financial needs. I am not a friend of an employee or relative.. just a very very satisfied customer.. tks again”
“I have my home mortgage through this bank. I especially like Joseph Springer he's very helpful and patient. I'd recommend this Bank if you're looking for a mortgage.”
“I wish I could give more than just 5 stars for the service and staff at LLCU Water Street, Decatur, Il branch! Special shout out to Mrs. Rashanda Bond-Partee for her knowledge, expertise, customer service, and willingness to go above and beyond for her customers. My family have enjoyed the many banking services offered at LLCU such as the kids accounts (Paying for A’s, summer book club, etc), loan rate incentives, mobile/online banking, drawings for prizes, EVERYTHING! I can put my money wherever I chose, but we love LLCU and feel valued as customers here. I will continue to highly recommend them to family and friends!”
9AM - 1PM
2965 N Water St, Decatur
Banks
“I just wanna give a big shoutout to the staff at PNC in Decatur. The staff is always pleasant and helpful. Today, I opened up a business account with the help of Jessica Powell. She did an extraordinary job helping me grasp and understand the steps. She was very helpful, patient, and professional. She’s definitely a good example of someone who knows customer service.
Thank you PNC staff and Jessica for your help!
Christian Cler”
“Love the bank, plus all the employees are awesome, I use the one on Pershing the most, the online service is awesome, they've stopped fraud on my card many times, so very greatful”
“This place is the best! As a local resident of Forsyth, DECU is the best place to go for a local deposit or withdraw. It only took me 5 minutes to open my first account! I have not had any trouble with my account at all. The bank is never too busy to help you and everyone there is kind and helpful! I definitely recommend DECU for a secure way to store your money!”
“Anita has been so great to work with on a vehicle loan. She made the whole process so easy and quick. I highly recommend giving her a call if you are shopping for a vehicle!!!”
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“CJ was the one that helped me out. I applied online, however, my application hadn’t gone through yet in store. CJ made so many calls on my behalf to figure out the status etc. (got nowhere) but it wasn’t his fault. He was super patient and very respectful and informative! Thanks CJ for trying and showing you care about your clients. There was a couple other ladies but I don’t know their names they were smiling and nothing but friendly as well.”