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“I chose this Life Storage location a few weeks ago because of the reviews, and the reviews were NOT just hype. Marty is a helpful and courteous man who is a wealth of information and always friendly. This place is clean, well-lit, and the atmosphere feels safe. The only thing I think could be changed a little is that the overhead garage door stays open longer than it should after the eye has been cleared, but I am new to this storage stuff, so maybe there is a good reason for that. Otherwise, Marty is truly an asset to the company and this location is bright, clean, and wonderful.”
“Probably The Best Customer Service I've Had From A Storage Unit In Forever. The Girl There Was Really Nice, Showed Me A Couple Units Before I Made My Decision. She Walked Me Through Everything Perfectly And Was Beyond Super Nice And Kind. She Needs A Raise Working In The Sun Like That. Good Thing She Had A Golf Cart To Ride In Instead Of Walking.”
“Edit: the manager was very helpful and is actively trying to get me a lower rate. Tip: go straight to your location’s manager and don’t go through their online corporate support.
I have not had any issue with the staff or facility itself, however I’m extremely frustrated and disappointed because my monthly rate is increasing nearly 40%—just four months into my lease. When I chatted them for clarification, customer service representative simply said it’s due to high demand and that they reserve the right to raise prices whenever they want per the lease.
Of course demand is high—this is one of the busiest moving seasons in the Chicagoland area. But no advance notice, no explanation, and no consideration for how disruptive this is? Storage isn’t a service I can easily cancel. This would require renting a U-Haul, finding a new facility, and moving everything again. It’s a major burden.
This policy feels deeply unfair, especially so early in my lease. I chose Public Storage for its affordability and reliability—now I feel taken advantage of.
Please reconsider this approach, or at the very least, offer more transparency and flexibility for your customers.”
“Shanena was awesome in helping me get set up with my storage unit! She is extremely friendly and knowledgeable. Best customer service I have ever had at a storage facility!”
“Staff is super cool and informative. The place is clean and always have dollys available. Their move out policy is fair and posted in the lobby. The rates change just like any other storage place. I’m happy with my unit.”
“Very nice and respectful crew who did an excellent and speedy job on both sides. The estimate was spot on. The free boxes were just right too. So happy we had their help with our move!”
“This is the best uHaul location I have ever been to. And I’ve been to a lot! Excellent manager, courteous and knowledgeable staff. Always a great experience! I really appreciate them always being there for me!”
“First time renting a unit - Bob did an awesome job answering all my questions and finding the right unit that fit my needs. It was a pleasure dealing with Bob. Very professional and pleasant experience from start to finish.Highly recommend!”
Self Storage
Self Storage
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Self Storage
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Self Storage
“Chris was very helpful staying late, twice, to answer questions and help out. Some of the renters aren't the most considerate in parking and blocking the unloading garage for sticky tacky items, but these folks are in every facility. All-in-all, a smooth move-in experience to a nice, clean storage unit.”