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8:30AM - 5:30PM
1911 W Wilson St, Batavia
Truck Rentals
“Patrice is just an amazing woman!! She was so helpful and kind. Huge bonus that she is a pleasure to talk to. She made my experience really easy, fun, and helped ease a stressful moment in my life. Sounds strange for a storage unit review - but she’s just an awesome lady and makes this place great.”
“I called to renew my storage unit, and the process was seamless and easy. The woman I spoke with was kind, helpful, and even found me a discounted rate. I really appreciate the excellent service and assistance.”
7:30AM - 6PM
1149 South Lake Street, Montgomery
Truck Rentals
“Important *I have only had experience with commercial truck team. My review should not be considered for the passenger vehicle sales and service. I will update after I buy my next personal car from here.
Great team!
Scheduling appointments is a quick phone call with a human (i appreciate this personal touch)
Experienced, qualified mechanics have not disappointed in well over 100 visits. They diagnose the problem, communicate the problem and offer you options to repair.
The estimated costs and estimated time for completing repairs are accurate.
The truck rental department has quality equipment at reasonable prices. We are a seasonal business and we rely on Coffman rentals in our peak season.
The sales team has helped us liquidate our aged equipment. All i had to do was get the equipment to their lot. Then the Coffman team arranged a detail and decal removal. Necessary mechanical repairs to prep for sale were completed. Then Coffman marketing gets your listing immediate views. This is not a free service. Deduct the expense out of the final sale price. This is a great service.
I appreciate personal professional service.”
8AM - 5PM
699 Montgomery Rd, Montgomery
Truck Rentals
“Austin is very polite, helpful, and stands behind his work! I do most of my automotive work myself but definitely trust Aurora Transmission for anything that I cannot handle myself. Austin rebuilt the transmission in my Chrysler van and had me back on the road within days! Prices are fair and reasonable as well. Have recommended Aurora Transmission to my friends and family as well. When my father’s transmission went out we took it right to Aurora Transmission! Keep up the good work!”
“They did such an awesome job. My husband’s been using their services since he was a teen and his cars have always looked great. If you ever need tiny use them.”
“Service was amazing. I believe the team I met was Latoya and Jeff. There were a few connection issues when processing my payment so Latoya had to run the payment a few times but she was very personable and worked quickly to remedy the issue. Jeff and her both ensured my trailer was secured properly before leaving and answered any questions I had. They also ensured I knew the return time and had the information should have any problems or questions. Very good team and well run location. Super organized as well. I will be back in the future for sure!”
“Nick Margarella is in the perfect field of customer service. He’s professional, personable, polite & did everything I needed in a timely manner. After dealing with several Enterprise locations that dropped the ball over 2 weeks, Nick made up for that experience 10x over. Unfortunately my need was a 1 time thing but I would absolutely do business through Nick again.”
“Joe was amazing! I was having difficulties with my movers and decided to call the store directly. I gave Joe the background details and he handled everything so professionally and discreetly. He kept me on the phone with the movers, they were aware of this, while making the arrangements. It was quite the process! Everything from the movers changing the names of who would be the designated driver, whether they had a credit card that would work, which was declined a few times, and then organizing the return date and time.
My family was moving my 90-year-old father and the day was extremely stressful in itself, compounded by my movers giving us the runaround. Joe made the day so much better and helped me sort things out with kindness and efficiency. I've used this store in the past for my own moves and have always been pleased with the service. I highly recommend the Lake Street, Aurora, location. My family thanks you!”
“The staff were friendly and professional. I received clear instructions of what to do prior to driving off in the rental vehicle. I would come back to this location again.”
“Clean vehicle. Easy process. Great customer service from Ben.At the location of In Towne Self Storage, with ITSS spots reserved for parking. We were able to park our car in one of these spots while we used a truck for a local transport. Very handy!U-Haul texts, which include a vehicle inspection to complete 30 minutes after you pick up (and are already driving), aren't helpful. But that's corporate; not a problem unique to this location.”
“Absolutely fantastic experience with this location. Truck was very clean. Staff was professional and friendly. Natasha was an absolute blessing to work with. Will definitely use again and would highly recommend.”
“I needed an extra time with the truck. Turns out I needed almost a full day. They were so kind letting me drop it off later. I offered to pay for the extra day but they were totally cool with the rental period on the reservation. Such a smooth process from pickup to drop off. Will always rent here!”
“Nicest Ryder location I've visited nationwide. Lots of space to maneuver on the lot. Very busy shop with 2 shifts. Thanks for figuring out my stubborn truck! They even called an Uber for me back and forth to motel. No other Ryder has ever done that for me. Thanks!”
“The Brexis team is incredibly responsive, timely, flexible, and yet, still friendly and human. A combo that's hard to find in the logistics industry! The pride in their family-operated business is clear and I'm thankful for their support as I grow my business.”
“We like to do business with local businesses, and this Uhaul is in our neighborhood. We got the vehicle we needed, and it was an easy process. The staff were personable and made the process go smoothly. We will use them again and recommend the BP gas station and Uhaul truck services.”
“I rent a U-Haul each year to take my daughter back-and-forth to college. This was the first time I used Hot Tub Tony’s location/U-haul business. Any moving in the future, Tony will be the only person I desire to do business. Tony and Matt have great communication (which can be really hard to come by) and were extremely polite. I do not write reviews very often but wanted to give the credit earned. The treatment they gave was the type of treatment you give family. Thank you, Tony! Thank you, Matt! Great service.”
“I had a great experience renting from this store. Working with Diego helped make my move very easy. Highly recommend this location and the staff! Katie and Halle were also helpful in making changes and confirming my reservation for my move.
The truck was incredibly clean and fresh smelling.
I booked over the phone with the store directly and found that to be easier than doing it online.”
“The entire process was so convenient. I checked in using the app but used the staff at St. Charles Motorcar to checkout. Quick, efficient, friendly and professional service. Thank you for your assistance. I will be back.”
“I highly reccomend this location. The staff was very friendly and helpful. I was extremely happy because they were the only location with the truck I needed to rent.”
“The guys at Avis in St. Charles, IL are awesome. They always do their best to make sure you have everything for your car rental. They call to make sure if your car is not returned yet, to let you know. Thanks Jim and Baker for always making my car rentals AWESOME!”
7:30AM - 6PM
1311 N Lake St, Aurora
Truck Rentals
“?EDIT. So I've since talked to the on-site staff, and he was very helpful. However... the general customer service call center (the ones that your phone calls go to when the actual site staff aren't available) were unprofessional and RUDE!!!!and they will apparently just try and argue with you instead of actually helping or finding out who can help. Especially Carlos. He wouldn't even let me speak to a supervisor. He asked me why I wanted the supervisor, and then hung up on me. He was horrible. He left my mother in tears after that call. I've since talked to the supervisor. She was professional, but she needed better employees.I'm just happy that the on-site staff at both the pick-up and the drop-off locations were very nice.”
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“They make the rental process quick and easy, and are available to answer any questions or concerns. Equipment is in great condition, too! Have used them three times now and have never had a problem.”