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“I came to this store today and received excellent service. The woman was very patient and get my package together for me. I greatly appreciate all of the customer service and care for my package.”
“I have used The UPS Store #3571 at 910 W. Van Buren in Chicago for auction purchases at Wright and Hindman Auction Houses on numerous occasions. They are total professionals. Juan, Julie and the staff are top notch for your packing/shipping needs. They make it SEEMLESS.”
“I went in to set up a mailbox & had a great experience working with Bob. He was very friendly & took his time explaining the process to me. As an anxious individual, I really appreciated his calm demeanor. I'm so glad I chose this location.”
“Brianna Lloyd and Eli were so helpful when I came into the UPS store at 917 W Washington BLvd in Chicago yesterday. I came in at 5:59 pm needing a document notarized and didn't realize the service ended at 6. They were able to work together to get this completed swiftly for me so that I didn't have to come back the following day. I was so grateful for the excellent customer service and quick help when I really needed it!! Thank you Brianna Eli and Lloyd for your help yesterday”
“I’m an old guy and I had a heavy box to send back. You should have seen my wife and I trying to get it in the car. So I got to the UPS store and asked for help to get that big box out!
ALEX said sure, I can help. You know he went right out picked it up and I never had to touch it again.
Alex was the best, go see him if you have packages to send out.
Thank you so much Alex!!”
“"I am giving this UPS Store a 10-star rating because of their exceptional professionalism and courtesy. From the owner Karen to her incredible staff members Dan, Ray, Kelly, Juan, and Sam, the service has always been top-notch. Having been a loyal customer for over 5 years, I can attest to their impeccable customer service, which has been consistently outstanding. I look forward to continuing my support for this UPS Store in the future. Special thanks to Karen for assembling such an awesome team of people!"
Francheska #338
I am giving this UPS store a 5-star rating because I recently visited the UPS store and was assisted by Claudia. She was incredibly professional, providing excellent customer service and making the entire process smooth and efficient. I truly appreciate her help and highly recommend her for her outstanding service. Thank you, Claudia!
Francheska #338”
“If you're looking to drive for a company who cares about their drivers look no further. I've been a part of the Brite family for over 4 years and I'm so greatful I made the choice to come here. Pay is great & always on time and they'll get you home when you need to be home. Office staff is great & dispatch keeps you moving. Max & the after hours crew are amazing as well and always extremely helpful. All equipment is new and well maintained by the onsite shop. If you want great pay, great home time, and to be treated with the respect you deserve then join the Brite family.”
“Sylvia from AEC Parcel Service customer service is amazing! Incredibly helpful, polite, and patient.
It really helps customer retention when you have service agents like Sylvia. Thank you again for your comprehensive information!”
“Update: I received a phone call from the owner of this store and he was very polite. He explained to me why I was billed the amount that I was and took responsibility for staff not communicating the full price during the transaction(full price meaning shipping, pickup fee, materials, etc.)He apologized and even refunded me the charge. He also ensured me he would council the employee I spoke to initially when I called to resolve this issue. He also said they would use this as a learning opportunity to change processes to ensure this does happen again to another customer.I really appreciate that he listened to my concerns and showed empathy for the situation, instead of having a mocking/smirking attitude of "oh well, don't care" like I received from the other person I spoke to.I have updated this review to a 5 star based on my interaction with this gentleman, and because the interaction I had with a single employee does not translate to the entire business being bad.Previous review, leaving for context for update above⬆️:The below was an interaction with a UPS rep and a single employee of this store.This store(through a UPS rep I contacted at instruction from BWI) quoted me $14.27 to mail a lost item from the BWI airport to my house in Florida. Once I provided payment info they billed me $33.84. I called and spoke to an individual at the store who claimed there was a $10 shipping fee and the 8"x12" bubble mailer was $7 and some change. That still does not add up. I told him this was fraudulent and he denied that and said "Naw I mean not really". The package says I was charged for a 3lb package weight. The USB drive is 1.07oz and even with the bubble mailer it came in it was under 1/10 of a lb.If you are quoted a price and billed almost double the amount quoted that is fraud. You did not bother to disclose any other fees and did not send me an itemized invoice showing what those charges were for. When I called your employee was rude like I was wrong for questioning the increased amount.”
“Very helpful staff they help me I was nervous about first time shipping something and they help me feel more comfortable and secure about everything the Staff made my experience a good one thank you .”
“Dan and the rest of the staff are seriously profound. I love how easy and straightforward doing business at this location is and I look forward to my next trip to my local UPS store (:”
“I absolutely love everything about this location, especially the guys that work here.Danny always, always goes above and beyond with a smile on his face! So helpful and kind!!We love Nick too!!! There's another guy too that works there, can't think of his name but he's great too!!Highly recommend this location!!”
“Shipping during the holidays is always a nightmare, I was fortunate enough to come across Marlene . She was extremely helpful and patient with helping me ship my packages. Prices are also super affordable. Will definitely be going back!”
“I think most people get online to give reviews when they are angry, but fewer get on when they're happy. I just want to share my experience at this store:
I'm a regular customer, I've even paid for a personal mailbox at this location. The two staff members cared to learn my name. They are friendly, greet me when I come in, and add that old-school personal touch that one only hears about.
Even when they are very busy (which is often), they are courteous and respectful. I've seen customers come in who didn't follow the return instructions on their labels (some packages require the *customer* to do the packing while others the store does), but the staff don't lose their cool, even when the customer gets angry and sarcastic.
I've seen them bend over backwards to try and help customers figure out their last-minute needs.
I know that I enter and leave this store smiling every single time.
All in all, I'm a loyal customer and will remain so as long as I'm living in the area.”
“There is very helpful I came in the big box full of gifts I want it to ship every other store I want to wanted to charge me so much the help me by fixing my box and giving me a 10 % discount it was worth it and they give me more than one option to choose I chose the best one that fits me thank you guys I will stop in again .”
“Hands down the best staff ever that I met in a Printing center.They are super friendly and helpful. Guide you from beginning to the end.I left 12 dollar tips for a 8 dollar service.They deserve it.”
“The woman who owns this business is super super super nice and patient. I came in to get a something packaged up from the Italian market next door and other stuff. I would have had her ship it out but I needed to use brown which she does not have as an option. She directed me to walk east down the block to the brown store. Her boxing and packaging prices seem to be more economical than the brown stores and Fdx Office. I would support her business again if I happen to be back in Chicago. Personally I prefer to patronize small business owners.”
“not even joking when I said I was in AND out in 30 seconds — shoutout to michael, whose customer service superpower is “friendliness,” for taking care of everything with expeditious speed and genuine kindness!!!”
“Good and affordable prices. They offer everything titles and plates. Chicago city sticker. Plate renewal. Money transfer. Money order and they do income taxes.Fair and reasonable prices. They offer all titles and plaques. Chicago city sticker. Plate renewal. Money orders. Send money to Mexico and make Income taxes.”
“Have recently had some really good experiences at this UPS - Tyler & Malik have been so kind and eager to help right away when I’ve come in with returns or shipments. They’re quick and knowledge, and they always have a smile on their face! It goes a long way. Thank you again!!”
“Our business has had a mailbox at Chicago Lockbox for a few years. One location to drop off and collect mail/shipments as well as buy a box, envelope, etc is a great time saver. They also have a fax machine (for sending IRS documents, etc). Copy and notary services are a great bonus. I love this place.”
“My first time at this location. I felt that Marlon was extremely helpful with my printing possibilities and choices. After distinguishing my personal needs, we finally made a choice, and it came out great. I'll be back for all my printing needs, including business cards. Justin and Marlon, are my go to guys with whatever questions I have with my printing orders.”
“Excellent customer service and knowledgeable leaders. The manager was training a new employee and answer questions from customers and other affiliates. I always do business with this location”
“All of the women who work here give the best customer service. They are super helpful every time I come in. I always have a better experience at the Westchester FedEx compared to using UPS or USPS in the surrounding areas.”
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“I made an error and reported package undelivered and I was wrong. It was delivered. The two people I spoke with were graceful when handling my call and the second was able to help identify the issue. I wish from the start I would had spoken to a person instead of having to deal with a AI bot that is annoying and seems to really discourage speaking with a person. The AI is not very helpful especially when the issue is human error. However, great customer service saved my day by pointing out my error. Thanks again. ?”