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“Tony (the manager) was extremely pleasant & detailed. This facility is completely secure even down to the elevator. Exceptionally clean & climate controlled. If you rent anytime other than the 1st of the mth, they will prorate. Here they have a lock in price for 6 mths where others can change at the drop of a dime. You also have access to use of their truck at NO cost. They take your deposit then apply it back to your account if returned in the same condition.( limited hrs on use of the truck & availability). Thank you so much Tony for your amazing assistance! It was MY pleasure doing business with you & The Lock Up ?.Highly recommend. More than a 5 ⭐️ facility!!!!”
“Came here to pay my bill and there was a new face. She was so sweet and smiled the entire time. We need good customer service like this all the time thanks khalilah”
“The best mover ever! John and Joe did a fantastic job packing and loading our shipment. In the end, nothing was damaged and arrived perfectly. Super highly recommended!”
“Ken and his team did a great job from start to finish with our move. Great communication and follow up. I don't want to move again, but if I do, Chicago Office Movers are my first choice.”
“Michelle was super amazing, knowledgeable about the different units, friendly!!!!! Will definitely recommend this place to my friends if they are looking for a storage unit to rent”
“Excellent storage facility. Climate controlled, both heated and air conditioned. Units are very clean and well lit. Personnel is very friendly. Highly recommended. Thanks Emil.”
“Joey Rios, exhibited next level customer service as he went above and beyond. The customer service provided makes me think doing business with this location was good decision.”
“Very happy with this experience. Harmony (site manger) did an outstanding job of taking me through the lease experience. Very professional, knowledgeable and thorough. I highly recommend trading with Metro Self Storage in Oak Brook Terra ce.”
8:30AM - 5:30PM
1205 S Neltnor Blvd, West Chicago
Self Storage
“Craig and Mike helped me get into my unit
Professionally and quickly. I was on the way to work and they expedited the process. I was very pleased and impressed with how they got me the unit showed me the property and got me to work!! Thank you fellas”
“Moved into a unit this past weekend. Kathleen is one of the nicest people I’ve ever met. Very respectful, answered all of my questions and provided the ideal move-in experience.”
“The act of moving itself is stressful. Now add on storing your belongings and there’s a whole new level of uncertainty. Diane was there to help me from the beginning answering any and all questions I had assuring me I was making the right choice. She was right. She really took the stress out of this part of my move. I always leave with a smile knowing she’s around to help! Thank you.”
“Chris was very helpful staying late, twice, to answer questions and help out. Some of the renters aren't the most considerate in parking and blocking the unloading garage for sticky tacky items, but these folks are in every facility. All-in-all, a smooth move-in experience to a nice, clean storage unit.”
“Probably The Best Customer Service I've Had From A Storage Unit In Forever. The Girl There Was Really Nice, Showed Me A Couple Units Before I Made My Decision. She Walked Me Through Everything Perfectly And Was Beyond Super Nice And Kind. She Needs A Raise Working In The Sun Like That. Good Thing She Had A Golf Cart To Ride In Instead Of Walking.”
“Kathy the store manager is fantastic and an absolute pleasure to work with. This location is clean, safe, and accommodating. Definitely will go back here when the need arises again.”
“Very quick and efficient, amazing service, and a great price for 3 hours of work! The movers were very careful with our belongings and willing to move furniture in our designated areas. Would recommend this service over and over again!”
“Barb is the Best! Always at the desk and always with a smile. Feels like family every time I come in to pay my storage bill. Now if only this company could duplicate Her! They would corner the market! ???❤️”
“Public storage is lucky to have Renee.
I read other review and we all say the same thing because it’s true.
Renee gives your customers the patience and kindness that we deserve.”
“I chose this Life Storage location a few weeks ago because of the reviews, and the reviews were NOT just hype. Marty is a helpful and courteous man who is a wealth of information and always friendly. This place is clean, well-lit, and the atmosphere feels safe. The only thing I think could be changed a little is that the overhead garage door stays open longer than it should after the eye has been cleared, but I am new to this storage stuff, so maybe there is a good reason for that. Otherwise, Marty is truly an asset to the company and this location is bright, clean, and wonderful.”
“Great storage space. Great staff and very convenient. Barb and Angie were very helpful and informative with all of my questions and concerns. I’d highly recommend this location.”
“Delivery and assembly of yardbird patio set.
Great service! They arrived when they said they would. Assembled everything. And positioned the items in the locations we requested.”
“Absolutely great customer service provided by Mauricio! He was VERY helpful and went out of his way to give me the best deal and service! Definitely would recommend him to all my friends.”
“12/9/25 Update : I needed yet another (third) rental. This time an outdoor spot and once again Liz.... Yep, Liz taken the time going over all documents, indicating where my spot will be & being kind as anyone should.
I wouldn't have thought of any other location.
Liz had been ever so helpful setting me up. Highly recommend.”
“I've been using public storage for over 15 years. Today I came in to change my info on my account. I had the pleasure of meeting your employee Frank. He was very informative, well put together and knew his stuff. Definitely an MVP.”
“⭐️⭐️⭐️⭐️⭐️ Five Stars! Brent at Public Storage is outstanding! He went above and beyond to find me the best Memorial Day special for my 10x40 RV spot—even calling me back to share a new deal. We met in person to finalize paperwork, and he helped me choose the easiest space to navigate. His personal touch and commitment to getting me the best rate are exactly why I come back year after year. Top-notch service!”
“Denice is a fantastic manager. She has answered all my questions and fit me with the correct size unit at a decent,affordable price. She's very friendly! Thank you Denice”
“Great experience today at Extra Space Storage in Elmhurst, Illinois on Industrial Drive with Shantel Tate. She was pleasant, very helpful and knowledgeable. Would highly recommend this location!!”
“This would easily have been a five if not for the damaged property, lack of response and the delivery driver. My move was from Midwest to the East coast. My experience with the team in Chicago was excellent. I was going into storage initially. I was told it would go into crates, I was told I could use my own blankets. No crates and my blankets disappeared in the process. The driver on the delivery end was very aggressive and was only concerned about how the outcome looked for him and not whether I was a satisfied customer. Moved items into the house to discover many items damaged. The major item was a stand up desk that I will have to replace at my cost.
Have reached out several times to the team in Chicago with no response. In the end it was disappointing.
I revised this to a 5 star, as it was my experience with the team in Chicago and that same team resolved all issues to my great satisfaction. I do believe I can recommend this team as they are very customer focused.”
“Nate was great to work with!! Personable approachable and friendly…as a business owner I wish I had people like him working with me. A true asset to the company.”
“The manager at this location was really helpful as I was given inaccurate information about a kiosk on location. This manager didn't have a kiosk but offered to drive me to a location that did so that I could pay my bill, she stayed with me as navigating the machine was not straightforward and she helped get the attention of someone at corporate who could provide a zip code to be the required information to use the kiosk. She then offered to drive me back to my hotel. I was extremely grateful.”
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“Friendly Staff, even though on the day of our visit there were technical difficulties galore. SmartStop was entirely offline resorting to the tried and true pen and paper method. There were a few impatient parties ahead of us but Brittany & Dominick handled it like bosses. Kudos to keeping calm and pressing on and getting the job done! Our locker was clean and the prices were exactly as quoted with the exception of a minor admin fee which we knew to expect from prior experience.”