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“We are very pleased with the Creative Cover for our fire table. It fits perfectly, the craftsmanship is exceptional, and the color is just as requested. The turn-around time was as described. Should we need more, this is our ‘go-to’ vendor!”
“This Menards location is the one I visit most often and I know I can always count on it for plants and garden supplies, seasonal decor, and a killer snack aisle! Just need to remember to turn in those 11% rebates more often!”
“It's huge. Has a lot of everything needed for your home, garage. If you can't find what you are looking for they have enough staff walking around to assist you.”
“You guys are the best! I had a pickup order for our bathroom. We had 5 pieces and 3 were ready for pickup. I want to thank Maria again for all the help! Plus the guys who helped me load my SUV. You guys are the best!”
“Shout out to Miguel and Charlie, I believe their area of expertise is in plumbing. They helped me figure out what I needed to hook up a portable washer to my bathroom water line. Thank you so much for all of your assistance. I would not have known what I needed without your help. I successfully did it and I have zero experience in plumbing. God bless you both.”
“I am a little bit overdue for this review, but it's extremely important that I voice my feelings, which I hope are read, and rewarded by Sheen ??? the Northlake Store Manager. I had a flooring project, which started off on a bad note, mostly my fault, but was then corrected by Debbie from the Flooring Department, who did an OUTSTANDING job of helping me to get it back on track. She was a one of a kind professional and personable customer service rep who went ABOVE AND BEYOND, INCLUDING POST INSTALLATION FOLLOW UP. I can't say enough good things about her, and hope that she gets recognized accordingly. In addition, upon return of my excess materials, and a drawn out discussion, I have to also say that Claudia, and Manager Raquel, also went above and beyond to help me with the challenging credit to my original purchase. All these ladies are the reason that I, and hopefully thousands others, will do business with your store, because they truly make a difference, which I know is the reason that I will remain a committed customer. Please tell each and every one of them how much they made my experience special, and satisfying, and that I look forward to doing business again ! Keep up the great work ladies !!!”
“I ordered my products online and picked them up the next day. There were some employees working behind the counter, but they seemed to be more interested in talking to each other, than servicing me.
Another man walked up, and went behind the counter. When he saw no one was servicing me, he quickly asked if I was being serviced.
Overall, aside from the initial encounter, things were okay. Employees should really be more customer friendly.”
“I've been coming here for quite a while. They seem to always have everything In stock, very rarely, are they out of stock on certain things that I'm looking for I'll come back. The staff is very friendly and helpful.”
“Jackie with customer service is amazing! The spray head on our faucet stopped working and she quickly worked with the vendor to get us a replacement part. I highly recommend using Studio41.”
“This particular Menards is the largest Menards store I've come across. It's 2 stories and there's just about everything under the sun and stars in here.
They always seem to have the 11% rebate, maybe that's just a regular promotion now.
Parking is plentiful and ample handicap spots for patrons with disabilities.
Losing 2 hours in here isn't completely out of the ordinary.”
“I am a little bit overdue for this review, but it's extremely important that I voice my feelings, which I hope are read, and rewarded by Sheen ??? the Northlake Store Manager. I had a flooring project, which started off on a bad note, mostly my fault, but was then corrected by Debbie from the Flooring Department, who did an OUTSTANDING job of helping me to get it back on track. She was a one of a kind professional and personable customer service rep who went ABOVE AND BEYOND, INCLUDING POST INSTALLATION FOLLOW UP. I can't say enough good things about her, and hope that she gets recognized accordingly. In addition, upon return of my excess materials, and a drawn out discussion, I have to also say that Claudia, and Manager Raquel, also went above and beyond to help me with the challenging credit to my original purchase. All these ladies are the reason that I, and hopefully thousands others, will do business with your store, because they truly make a difference, which I know is the reason that I will remain a committed customer. Please tell each and every one of them how much they made my experience special, and satisfying, and that I look forward to doing business again ! Keep up the great work ladies !!!”
“Very helpful staff. Reasonable prices.A year since I wrote this review, give or take, and I generally no longer go to Home Depot and Countryside Illinois because it appears multiple staff changes have caused the service in a variety of departments to diminish. They seem to be much more helpful at the local Menards. as long as I go to Home Depot in Countryside Monday through Friday between the hours of 8 AM and 4 PM I could expect reasonable help with better than average expertise. If I go at other times when I try not to if I go at all the staff working there to be poorly trained, particularly in lumber, plumbing, electricity, gardening, but the checkout is generally quick and easy.”
“Although I don't mind the natural smells hitting your senses as you walk in, the prices could be governed better. I paid twice I did last year for a lawn mower tune up kit. Another issue I have is the lack of floor personnel. I normally don't ask for help as I like to do the work myself and look around to find whatever it is I'm looking for, but if i can't find it, there's also nobody around to point you in the proper direction. Hence why I'm subtracting one star.”
“Staff at this location are not as helpful as other locations I have been to… I was gonna return once and the customer service agent was rolling her eyes… SMH overall the store is well stocked and clean”
“Great place for all your home improvement needs especially CABINETS! They have the biggest, and the best selection. The kitchen studio sales manager, Edyta, is knowledgeable, friendly, and patient. She has the BEST design ideas that turn your kitchen into a beautiful showroom!”
“Well stocked. Nice customer service. The gentleman who helped me and my mom carry a heavy item to our car was very nice and helpful. The young lady lifted a heavy bag to put it in my elderly mother's cart. I thank her for her kindness.”
“Shout out to Jack at Customer Service. We were having trouble finding a gardening tool (clearance item that did not list the aisle and bay online, and couldn’t locate the item in the normal spot), so we visited the service desk just to get some direction. Jack not only proceeded to look for the item in the system, simultaneously acknowledged and assisted other customers who were in line on the other side of the desk, but cleared the line and then walked us over to the area and found it in top stock. Super helpful, courteous, definitely a 5 star experience. Thank you Jack!”
“Good today.the girl was sociable at checkout rarely see that there..but I go back cause product n prices r great..n the rebate..you can't beat that....work on friendlier staff at checkout n u r perfect”
“Selma is the best customer service rep ever! She’s kind and respectful and really good with customers! People like her make myself a returning customer to this exact location! Thank you!”
“Just returned from home Depot
Every employee I met were very helpful and nice
But
Matt, Carlos, and Irving were outstanding
Went above and beyond and couldn't be nicer”
“First off there customers service is top notch Mr Terrell in lumber went out of his way to help me find the wood I needed he cut it and had me ready in just a few mins I just wanted to say thank you what great employees you have !!”
“Last week, at Home Depot, North Avenue/Cicero, there were security officers inside and outside the store. I was provided with great service by Angel. He walked me directly to what I was looking for...the cashier Sherie provided me with pleasant check out service.”
“Bought a fridge for 50% off, just a had big dent in the door.I got the protection plan too just in case the fridge didn't turn on, but we've been using it for 2 months now with no issues.”
“Vanessa was very helpful when I had to return my products, there were 3 other people at the return desk but she was the only one taking care of the 3 people who were waiting to return their items. The other people did not do much and Vanessa was easy to talk to and did not have any problems with my return, it was easy to find it with my credit card.
As for picking up my products, the application made it easy to find them since it showed me on where exactly they were in the store. Nobody else offered to help even at checkout but I did not need any help so I was ok on this visit.
There is plenty of parking.
The store was clean and it was easy to find the products I was looking for.
They have convenient hours.
Easy to checkout
Lowes also offers plenty of promotions all year long.”
“Let me explain why this Hope Depot got 4 stars. I have shopped at many Home Depots and usually find them to be 3 stars, I find the shopping experience average and its a Home improvement store. But my experience at this Home Depot was better than the others, as I walked around the store I was asked a total of 5 times if I needed any assistance and when I checked out I was greated and help by a very friendly cashier. So although this Home Depot is typical in its selection, layout, pretty much everyway, this particular store excelled in customer service. Shout out to the store manager for having your team be so attentive and helpful, they are doing a great job.”
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“Shout out to Luis from what I remember one of the managers on the night shift he was very helpful and patient with me, he stick around with me over and hour just yo make sure I had everything I needed. Really thankfull.”