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“Long time verizon customer but decided to switch carriers after repeated service issues. Lisa was a delight to work with!
Her as well as the assistant manager (Jon?) where both so wonderful and knowledgeable. I really appreciated the time and care they took to explain everything to me. Couldn't have asked for a better experience from start to finish!”
“Aimee was very knowledgeable about all the products.
I needed a data plan for my business mobile hotspot.
And she took the time to explain the service and plans to follow in a few days.
Highly recommend and I will be back.”
“This store is amazing! KC was so kind, efficient, patient and helpful. He went out of his way to help me fix errors on my phone and spent so much time answering all my questions. I highly recommend this store for your repair needs!”
“Jaime Garcia was a very knowledgeable, kind, patient and stellar employee. I needed to switch from Tracfone to AT&T and go on my wifes account with my phone. Had a 11-year-old Galaxy S7 phone that was not compatible with their network so i ended up purchasing an S24 that same day. Jaime walked me through everything, gave me plenty of time to make an educated decision and was super chill and had a great attitude throughout everything. We walked out with everything figured out thanks to Mr. Garcia. Great guy!”
“Went to this Verizon store a few days ago to upgrade my mom's phone, and the gentleman who works there was extremely kind. He was able to upgrade both my mom's and my own phone. I would highly recommend anyone planning to visit a retail Verizon store to come to this one. The service is unparalleled compared to anywhere else.”
“Vlad was amazing!!! Cant tell you how much we seniors appreciate someone that has the courtesy and patience to answer all our dumb or silly questions. Verizon is vey lucky to have people like Vlad working for them. Thank you!!??”
“Arturo was super helpful answering various questions that I had. He also helped me add the esim to my phone. I was in and out in no time. He was very polite and professional. Super pleased with my experience at this location.”
“We are very grateful to Chris A. for helping us upgrade to a new phone and update our account.
He worked hard to get us the best deal and easily flexed our priorities. This is my new favorite store! Fantastic customer service.”
“Outstanding customer service. They go above and beyond to help you with your phone service needs. Expert advice and very patient and knowledgeable. We had a very complex issue and they were able to resolve it quickly and professionally. My family and I have been coming here for years and they always do a great job.”
9:30AM - 9:30PM
663 E Dundee Rd, Palatine
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“Kind staff. We're welcoming, asking if help was needed with good manners. Prices are clear. Nice selections.Have a sweet selection for pets too! No big and tall shoe socks 13+ size, they do have one size socks. Every time I go, I have fun. 5 & below is a treasure.”
“I dropped my old phone in the pool the night before and the following morning to be able to work I had to access the Authenticator but with out my phone it was impossible. I went into your store right when it opened and Erick was available and help me pick a new phone as my old was no good anymore. Erick explained all the options I had, promotion and discounts and it made it easy to pick my new phone. Thank you Erick, you are amazing.”
“This place is my favourite out of all the other stores they have around. I appreciate the help and service I get by the associate Leron who’s always willing to help every customer.”
“Went to Verizon, Rand Rd in Mt Prospect. Received Excellent Service from a guy named Kaylin who was in training. I had a big problem with Google and my phone. It took 3 hours that's how difficult it was, but he was able to solve the problem. Thank you!”
“Agent Lucas was very professional and explaining in great detail the various options I had as a customer, also taking extra initiatives in providing exemplary customer service. Appreciated his hard work and honesty, when purchasing a new IPhone and internet service. Thanks again. ?”
“Store Manager, Antonio Dinkha...was a huge help (and a great guy) with getting a new phone when my old one crashed. Antonio was very knowledgeable of the phones and ATT systems. I highly recommend using him for your future cell phone, ATT and Direct TV needs. 5 stars!!!!!”
“Lyman gave my wife and me the best experience I’ve had at any cellular service store. He was patient with my three year old daughter and helped me to surprise my wife with an Apple Watch while she was sitting there with us the whole time. 6 stars. Go see Lyman.”
“Cricket is annoying to the point that they are locked the unlocked phones, so when I switch to another provider, I can't use my phones. Luckily, Tony was more than helpful to fix this problem, attitude, and knowledge are what calm me and be glad I got here.
Tony 5 starts Cricket ZERO”
“By far the best AT&T location solely for Randall!
I can not speak highly enough of Randall, his knowledge, clarity, and transparency seems to know no bounds. This will be the only place I visit for future AT&T questions.”
“Cute store with very friendly staff but the prices are hit or miss and it's very cramped. Bought a figure for around 40 dollars which is very good in my opinion.”
“Excellent service!! They fixed my broken phone screen for a much better price than I was quoted at a lot of other places. Very honest being I know nothing about how much it should cost. Makes you wonder about the other places that quoted me hundreds more.”
“I have been in the Cricket location in Palatine several times and Ana has always been very pleasant, helpful and efficient! No matter what issue/question I arrive at the store for, she never makes me feel inept or inadequate! I'm also quickly in and out when I need to make an in-store trip! Love our Palatine Cricket store!”
“My salesperson was extremely helpful and polite. I came in 30 mns before closing and she was able to get me switched over with a new phone in no time. I'm very happy with my phone and with boost.”
“Great experience. Brittany has the patience of a saint! She was so kind and helpful to all of the customers (and employees) in the store. Her poise, skill and positive attitude are a wonderful asset to the company. We appreciate her attention in answering all of our questions, clarifying any confusion that we had and clearly explaining what needed to be done to address our concerns. She then personally walked us through our bill and plan and went over available options with us. A+!!”
“Would recommend this place to anyone.got my phone wet and went in to get a new one and they were able to recover everything for me I am so happy with the service the manager berenice and alexis gave me.”
“The employees of this store helped me tremendously a few months ago. I was in need of a new phone & plan quickly and they not only helped me get it figured out but they stayed late to transfer all of the data from my old phone to the new one. Very grateful for their patience!”
“A late post but wanted to share, had such a wonderful experience at this store last week. Raphael was very kind, professional and helpful to say the least. Not only did he help me upgrade my current phone I also saved money on my bill. It's not every day you run into sales representatives that make you feel wonderful about a purchase/service and go above and beyond to help their customers. Will definitely be sticking to this location from now on!”
“I can’t say enough good things about this mobile shop! My iPhone 6s was in dire straits after it got water damaged, and I was concerned about the potential repair costs. To my pleasant surprise, the charges at this shop were incredibly reasonable, making it a real budget-friendly option.What truly sets them apart, though, is the outstanding service they provided. From the moment I walked in, their staff was courteous and attentive. They assessed the damage quickly and provided me with a clear explanation of what needed to be done. They didn’t keep me waiting long, and the repair itself was done with precision and expertise.The best part? My iPhone 6s is now as good as new! The repair was not only affordable but also effective. I’ve had bad experiences with mobile repair shops in the past, but this place has restored my faith in the industry.I even changed my battery as the old one was completely gone and they gave me a free screen protector as well.If you’re in need of mobile repairs and want a shop that offers both great service and affordability, I wholeheartedly recommend giving them a visit. I couldn’t be happier with the outcome, and I’m grateful for their professionalism and skill in bringing my phone back to life. Thank you to the fantastic team at this shop!”
“I had a great experience at the Apple Store here. The staff were knowledgeable and really helped me with my purchase. It was a little crowded, but they kept things moving efficiently. I would definitely recommend this location.”
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“I upgraded my iPhone at the Buffalo Grove store and the rep helped me understand the costs, and transferred my information as well as installed the screen saver. Overall a great experience and I will definitely return for all my future phone needs.”