O'Reilly Auto Parts store #5514 in Carol Stream, Illinois, is known for its friendly and helpful staff, offering a positive shopping experience for customers. The team is praised for their knowledge, customer service, and willingness to go above and beyond. Customers often mention the staff’s ability to assist with locating parts, diagnosing issues, and recommending tools to make repairs easier. One employee is frequently highlighted for her exceptional customer service, making customers feel valued and welcomed, often creating a family-like atmosphere. The store is kept very clean, making visits more pleasant. Customers appreciate the staff's friendliness, humor, and genuine care, which sets this location apart from others. Besides selling parts, the store offers various free services such as battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. They also resurface brake rotors and drums and provide a free Loaner Tool program for specialized tools, with a refundable deposit. Overall, this O'Reilly location is a trusted destination for parts and repairs, with staff dedicated to providing excellent service and making customers' automotive needs a priority.
