“First time trying out their dog wash today.I'm very Happy I did! it's very clean, the staff was super nice and accommodating. I like that they have raised wash areas and grooming areas to dry the dogs, good water pressure, hoses that you can change the stream and decent dryers. They supply some of the different shampoos that they carry I did try their sensitive one and so far it seems to have caused no irritation for a very sensitive skin dog. I like that they supply more than one towel like some other places do. Tractor supply company is a little gym in Carpentersville that I often forget about and every time I go I really like it. They hire friendly staff and it's always clean and they have a lot of variety.”
“I had a great experience with Daniel from the paint department! 🎨😊 He was extremely professional, patient, and helpful throughout our visit. He took the time to listen to what we needed and guided us through everything with a friendly attitude. 🙌✨ His assistance made the whole process so much easier and stress-free. Thank you, Daniel, for going above and beyond and providing such excellent customer service! 👏⭐”
“I wanted to say I drove 35 minutes for some cacti that I fell in love with. Many stores I went to their garden plants were water boarded, dead or literally just sad looking. I arrived to find what I was looking for. They were so beautifully kept. All of the garden section was. The woman that is in charge of it, made a comment about the cacti I had in my cart and said you really like those. I said yes. They have been the best I’ve seen from everywhere. She spoke passionately about maintaining the plants and educated others on their care. We had a quick conversation but she made my day. She in return actually said I made hers better. Another customer was rude to her and she was doing her job from my pov. She then smiled and said thank you. I write this to say. She was an example of an employee that regardless of the circumstances she faced. She enjoyed her job and made sure everyone was taken care of. I didn’t catch her name. But whoever she is. Please know she represents the great employees of your store.”
“Oscar in the tools, rental department at this Carpentersville store is super helpful. He went above and beyond and helping me find what I needed for my car detailing project, and was super knowledgeable about everything. Easy person to talk to, very respectful, would use this service again, thank you Oscar for everything!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.