Extra Space Storage at 515 W Lincoln Hwy in Chicago Heights, IL offers a wide range of storage options designed to meet various needs. The facility features drive-up units, climate-controlled and non-climate-controlled units, elevator access, and parking spaces, including RV parking and golf carts. Security is a priority, with electronic gate access, alarmed units, multiple entrance and exit gates, and a manager living on-site, ensuring a safe environment. The store is clean, well-maintained, and ADA compliant, making it accessible and convenient for all customers. Staff members, including Rich and Sue, are known for their professionalism, friendliness, and patience. They assist customers with choosing the right unit, explaining processes, and handling moves smoothly. Customers appreciate the helpful staff, noting that Rich made the move-in and move-out process simple and easy, even accommodating late arrivals by leaving the bathroom unlocked. Many reviews highlight the staff’s knowledge and willingness to assist, with some mentioning rate increases but still valuing the excellent service. The facility’s large units often fit everything comfortably, and the elevator makes moving upstairs easy. Overall, Extra Space Storage provides a professional, clean, and secure environment with helpful staff and multiple amenities that make storing belongings hassle-free.
Great service Susan is great and she explains everything so I understand and the service of the establishment is 5 star
June 2026
Susan was great, she really made my experience and solidified service purchase. She was very professional, well informed and extremely helpful. Susan had a great can-Do-attitude and made me really love my experience.
May 2026
I haven't had a bad customer service experience nor negative storing experience with them so far and I've been at this location for almost a year. They even shot me a text once when my car cover had flown off. Nothing to complain about thus far and i'm definitely gonna be needing 'em for a while.
