The Cricket Wireless Authorized Retailer has received mixed reviews from customers. Some have reported poor service and technical issues, with one customer noting that their monthly bill increased from $30 to $38 due to changes made by Cricket. This customer also had a negative experience with a salesperson named Zaid, who did not properly explain the return policy for a purchased device. However, more recent reviews paint a more positive picture of the business. A customer who needed to replace their phone had a fantastic experience, praising the new owners Shem and John for having the desired phone in stock and quickly setting it up, transferring all data and apps within 35 minutes. Another customer, Emmanuel, was also highlighted for his outstanding customer service, providing helpful suggestions and honest answers. This customer appreciated Emmanuel's great manners, such as opening the door for them. Overall, while the business has had some issues in the past, the new ownership and staff seem to have improved the customer experience significantly. Reviewers have praised the knowledgeable and courteous staff, as well as the efficiency in resolving customer needs. The business appears to be providing a valuable service to the local community.
Zaid and Iraj were very nice and helpful, will be back soon
June 2025
Great Service, Friendly Staff, took their time and showed me how to use my phone, very much appreciated!
May 2023
Emmanuel is working there . He have been amazing help and service. Out standing .he is giving good suggestions and honestly answers to customers . I and my husband went there to buy a new phone and get it set . We had great experiences.after his services he always walk to the door and open the door for customers. Great... read full comment