Fifth Third Bank & ATM
Banks
Hours:
1625 West 18th Street, Chicago IL 60608
Hours
About Fifth Third Bank & ATM
Fifth Third Bank & ATM is a branch location known for friendly and helpful staff. Customers often appreciate the kindness and professionalism of the employees, especially tellers like Jessica, who are always willing to explain processes and assist with banking needs. The staff's patience and hardworking ethics are frequently praised, with some customers mentioning that employees treat them with the same care they would give their own family members. The branch offers convenient services, including a coin counting machine and full-service banking options, making deposits and withdrawals smooth experiences. However, some reviews indicate issues with service responsiveness; callers report difficulty reaching the bank by phone, and there have been delays in mailing new credit cards, with some waiting nearly two months. Despite these frustrations, many customers remain loyal, citing positive interactions and a welcoming environment. Overall, the branch is appreciated for its friendly staff and helpful atmosphere, though some customers express concerns about communication and service delays. The location continues to serve as a reliable place for banking needs, supported by staff who demonstrate kindness, patience, and integrity.
Most Recent Reviews
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July 2026
Shout out to Carlos Rivera (Banker). He was able to resolve my bank issues. He was fast and effective. Thanks!
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September 2025
Andrea was amazing she was pleasant and patient with me!
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August 2025
Glauber D. was patient and kind to me in closing out my deceased mother’s account. I am not an account-holder, yet he treated me so kindly, with dignity and respect that should be afforded to any human being. He's a great banker, if you have the need give Glauber and 5/3 a try!
More Comments(29)
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Chicago, Illinois