Fletcher Jones Audi Service Center is a trusted, family-owned dealership that has been serving luxury vehicle owners since 1946. Known for their world-class service and care, they handle everything from routine maintenance and oil changes to complex repairs. Customers appreciate the clean and welcoming environment, along with the friendly and helpful staff. Many reviews highlight the excellent customer service provided by team members such as Elias Lopez, Sam, Servando Lopez, Johnathan, and Mike K, who go above and beyond to assist with repairs, warranty claims, and questions. The service center is praised for its clear communication, professionalism, and the ability to make the process stress-free. Customers have reported successful warranty coverage, especially for major repairs like timing chain replacements, thanks to knowledgeable staff who coordinate with warranty centers and mechanics effectively. Additionally, the center offers convenient amenities like a car wash available anytime. Visitors often leave satisfied, feeling confident that their vehicles are in good hands. Overall, Fletcher Jones Audi Service Center is recognized as a top choice for quality, reliable service, and attentive customer care in the luxury vehicle community.
While my vehicle was in for service they communicated with me every step of the way. After going to another Audi dealer for service and not receiving good service at all, Audi Chicago restored my faith in Audi Service. I will go to this Audi Service Center from now on 110%!
March 2026
The service met me at my car and was very welcoming. When I asked to help me understand the video of what was found to need repair he took the time to walk me through the finding and explain them clearly. My wait wasn't long and it was completely comfortable. I appreciated the service.
March 2026
I had an excellent experience for my first time at the service center. Rudy was very helpful and easy to work with. Turnaround time for the service was faster than expected, and the waiting area was comfortable.
