About Hertz Car Rental - Chicago - North Clark Street
Hertz Car Rental - Chicago - North Clark Street offers a wide selection of vehicles for rental, including luxury and sports cars, SUVs, electric vehicles (EVs), vans, and trucks. Customers can conveniently book online or through the Hertz app. The location has received mixed reviews, with some customers reporting a positive experience and others expressing concerns.
Many customers were pleasantly surprised by the quality, cleanliness, and condition of the vehicles they received, even if they were not the exact model they had reserved. The staff was often described as pleasant, helpful, and friendly, making the rental process smooth and efficient. One customer particularly appreciated the staff's assistance in providing an alternative EV when the reserved model was unavailable.
However, some customers did encounter issues, such as not receiving the specific car they had booked. In these cases, the staff generally tried to accommodate the customers by offering alternative options. The large hold placed on credit cards during the rental process was also a point of concern for some.
Overall, Hertz Car Rental - Chicago - North Clark Street appears to provide a generally satisfactory car rental experience, with helpful staff and a wide range of vehicle options, despite occasional challenges in meeting specific customer requests.
Its a little difficult to find the office, they didn't explain things properly such as explaining the return process and I got charged an extra $45 with NO explanation. I had to call to get a receipt as they never emailed it as they said they would.
August 2026
Had a great pickup an drop off experience. Xiayla was extremely helpful and made sure everything went very smoothly.
August 2026
My experience with Hertz in Lakeview has been consistently positive. The staff behind the counter are great, the cars are always clean, and I somehow always end up with an upgrade. I can’t recommend this location enough.
