Interior Define in Chicago offers a personalized shopping experience through their Define Studio, where design specialists provide one-on-one consultations. Customers receive support with creating mood boards, choosing fabrics, and planning floor layouts to help visualize their space. The business emphasizes custom-made furniture, with sofas, sectionals, and other pieces made to order based on individual designs. Their curated collections of decor, tables, and rugs are designed to enhance any space with current trends in mind.
Many customers highlight the friendly and knowledgeable staff, particularly mentioning managers and sales associates who are patient, helpful, and not pushy. Clients appreciate the extensive assistance in selecting fabrics, cushion fills, and understanding product care, which boosts confidence in their purchases. Visiting the showroom allows customers to see and feel the quality of the furniture firsthand, reinforcing the value of custom-made pieces.
Despite initial concerns due to past negative reviews, recent feedback indicates that the company has improved significantly since being acquired by Havenly about a year ago. Customers note that the furniture is well-made and reasonably priced, and that staff members like Jonathan, Kristen, and Samantha are dedicated, responsive, and provide clear answers. Overall, Interior Define is recognized for its high-quality, custom options, attentive service, and a positive shopping experience that helps customers feel confident in their selections.
Great correspondence and help. Sean was helpful and resourceful.
October 2026
Sean was great to work with. He listened to what I was looking for, sent me fabric samples, and even sent me pictures of the fabric samples on furniture from past projects. He was very patient with me and responsive to all of my questions. I highly recommend working with him.
April 2026
I had a fabulous experience working with Sean Steele. He was down to earth and patient with all my questions. He gave some great recommendations that made me comfortable with my final decision. Superb customer experience!
