JCPenney is one of the largest apparel and home furnishing retailers in the nation, providing a wide variety of products including kids’, men’s, and women’s clothing, footwear, jewelry, and accessories. The Ford City location has been noted for its nice environment, though some customers have expressed concerns about accessibility, particularly regarding closed doors near the customer service area, which can be inconvenient for older customers and those with disabilities. The store offers a beauty department that features skincare and makeup from well-known brands, although it no longer includes Sephora. While the shopping experience is generally positive, a few visitors have reported issues with the food court, describing it as mostly closed and poorly maintained. Despite these challenges, JCPenney has a dedicated staff that is eager to assist customers, and ample parking is available. The retailer's commitment to customer satisfaction is evident in its attentive service and frequent sales, making it an appealing destination for those seeking quality products at affordable prices. Overall, JCPenney continues to be a reliable choice for a comprehensive retail experience, blending in-store and online shopping for customer convenience.
Ulises and his manager (Sandra I believe) took great care of me when I visited this location on January 21st, it's a great feeling when your money feels valued and time. I will surely be back to shop here again.
December 2024
Nice place. I went for a store pickup. No curbside pickup available at this store. You have to walk through store for online pickups. It’s a really nice store. No Sephora inside of JCPenney stores anymore but they do have their own beauty department.
August 2024
We came to visit the food court. Unfortunately mostly everything is closed. It looks like a ghost town. Only one restaurant was serving. The outdoor parking area flower pots and flower beds were not maintained. No pretty flowers for summer. Didn't shop at JCPENNEY.
