JCPenney is one of the largest apparel and home furnishing retailers in the nation, providing a wide variety of products including kids’, men’s, and women’s clothing, footwear, jewelry, and accessories. The Ford City location has been noted for its nice environment, though some customers have expressed concerns about accessibility, particularly regarding closed doors near the customer service area, which can be inconvenient for older customers and those with disabilities. The store offers a beauty department that features skincare and makeup from well-known brands, although it no longer includes Sephora. While the shopping experience is generally positive, a few visitors have reported issues with the food court, describing it as mostly closed and poorly maintained. Despite these challenges, JCPenney has a dedicated staff that is eager to assist customers, and ample parking is available. The retailer's commitment to customer satisfaction is evident in its attentive service and frequent sales, making it an appealing destination for those seeking quality products at affordable prices. Overall, JCPenney continues to be a reliable choice for a comprehensive retail experience, blending in-store and online shopping for customer convenience.
There are many deals to be found here please start patronizing JCPenney and Kohl's they are the only last stores with quality merchandise at affordable prices.
February 2026
Customer service was good. Pleasant friendly. Store is in the mall that looks deserted. I best to enter and exit from parking lot.
February 2026
No matter what happens to the rest of the property.... THIS JC PENNEY NEEDS TO STAY. It's clean, well organized, well stocked and the staff are nice. KEEP THE JCPENNEY HERE.
