Mariano's Pharmacy in Chicago, IL, is known for its dedicated staff and commitment to customer care. The pharmacy provides essential services such as vaccinations, prescription refills, and health advice from knowledgeable pharmacists. Customers appreciate the compassionate and pleasant approach of the team, with many willing to travel further for the personal service offered. However, some reviews indicate that the store has faced challenges over time. Issues with maintenance, such as non-functioning automatic faucets and dryers, have been noted. Additionally, there have been concerns related to product freshness and customer service delays at checkout. Despite these issues, many customers have highlighted positive experiences, particularly with the pharmacy team. One reviewer praised the pharmacist and technician for their expertise and warmth, especially when addressing complex medical questions. Another noted the helpfulness of a bilingual staff member who took the time to explain medication details. Overall, Mariano's Pharmacy is recognized for its sincere and professional customer service, with a culture of care cultivated by its leadership. While some areas need improvement, many customers continue to support the pharmacy for its commitment to helping individuals lead healthier lives.
