New Balance Chicago offers friendly and helpful service in a welcoming environment. Customers appreciate the knowledgeable staff, who assist with shoe sizing, including using tools like 3D scans, and help find the right shoes even if specific sizes or styles are not in stock. The team is patient, kind, and never feels rushed, making shopping enjoyable. Loyal customers have been returning since the 90s, grateful for the consistent guidance and assistance. Many reviews highlight staff members such as Justin and James for their exceptional service and support in choosing the best shoes. The store also excites customers with updates on new products and Chicago gear. Overall, New Balance Chicago provides a positive shopping experience with great customer service and a helpful team.
Came in to exchange some shoes for another size, unfortunately they did not have my size but Justin was super helpful and patient as I figured out another pair of shoes to get. He’s super friendly and I appreciated the great service I got there. Highly recommend!
November 2025
I've been a loyal new balance fan since the 90s. I greatly appreciate the employees here who consistently assist me in navigating to a shoe as versions evolve. What an exceptional team. Thank you!
September 2025
Justin found the shoes I was looking for in approximately thirty-seven seconds, and had them shipped to me.
