Old Navy in Chicago, IL offers a wide range of fashionable clothing for the entire family. From trendy maternity wear to stylish options for women, men, and kids, the store has a great selection of casual basics and seasonal must-haves. Customers can enjoy the convenience of online ordering with in-store pickup. The store has received positive reviews, with customers praising the helpful and friendly staff. Customers have noted the cleanliness and organization of the store, even during busy times. The staff, including associates like Patricia and JJ, have been described as patient, knowledgeable, and willing to assist customers with their needs, including finding the right size and offering outfit suggestions. While some customers have had positive experiences, a few have mentioned encountering issues with the corporate return policy at other locations. However, the reviews indicate that the Chicago store provides a pleasant shopping experience, with a team that is attentive and eager to ensure customer satisfaction.
I had a pair of khaki joggers that I absolutely loved for years and lost and was able to find them again here very affordable and fantastic customer service
June 2026
Good quality clothes at good prices! Hanna did an above and beyond job making our time shopping great too! She made sure we got the best deals and even help us open up a credit card.
June 2026
Medium size store, not large variety of items and many missing ones compared to the larger stores. Service is great and polite
