O'Reilly Auto Parts in Chicago, Illinois, located at 7300 North Western Avenue Suite P, is known for its friendly and helpful staff. Customers appreciate the personable and professional service they receive, with employees eager to assist and provide knowledgeable advice. The store offers a range of parts, tools, and accessories, along with valuable services like free battery testing, wiper blade and bulb installation, fluid recycling, and loaner tool programs. Many customers have highlighted the staff's calm demeanor and patience, even in challenging situations. One customer shared a story about an assistant store manager who handled a frustrated caller with care, turning a negative experience into a positive one. This level of professionalism has earned O'Reilly Auto Parts loyal customers who plan to return for their auto needs. The store is also praised for its quick and efficient service, with staff members going above and beyond to help. One customer described a seamless experience where the store manager replaced a faulty light in the rain, saving them money and providing exceptional service. Overall, O'Reilly Auto Parts is recognized for its commitment to customer satisfaction, making it a reliable choice for anyone in need of auto parts and services.
Very courteous, knowledgeable and helpful staff. At the end of the day, products are all the same. It’s the staff that makes the difference and this store has some of the best!
January 2025
Evy at O'Reily helped me as soon as I walked through the door. Very personable, very professional and had the best energy. Every time I come back, I'll ask for her to assist me with knowing I'll get exactly what I need.
November 2023
Friendly helpful staff. The employee worked very hard to get us an answer to our question. It was the wrong answer, but he tried hard and was very eager to help. In an age where many stores of all kinds can be understaffed with surly, disinterested employees, this still seems like a win.
