PNC Bank

PNC Bank, Banks
Hours: PNC Bank is a financial institution that has received mixed reviews from its customers. According to one long-term customer, the staff at the 4400 N Broadway branch provides excellent service and are described as excellent, trustworthy, honest, and kind, earning a 5-star rating. Another customer had a positive experience with the customer service representatives Olympia and Destiny, describing them as patient and having radiant energy. However, not all experiences have been positive. One customer expressed dissatisfaction with how the bank handled their boyfriend's account. The customer stated that the bank closed the account without much warning, and the collection department's customer service was unacceptable, hanging up on the boyfriend multiple times and having a nasty attitude. Additionally, the customer mentioned that the branch requires appointments in advance due to staff shortages, which led to the boyfriend's issue not being resolved in a timely manner. Despite these challenges, the customer noted that the bank was eventually able to fix the boyfriend's account with little to no issue in person. The overall experience seems to be a mix of positive and negative, with the bank's customer service and organizational practices being the main points of concern.

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1. Chicago, Illinois