The Swissotel Chicago is a conveniently located hotel in the heart of the city, close to popular attractions like Millennium Park and the Magnificent Mile. Guests can enjoy incredible views, with rooms facing the Navy Pier and the Michigan River. The hotel offers comfortable accommodations, with rooms featuring adjustable temperature control, comfortable beds, and clean bathrooms with complimentary coffee. The staff is praised for their exceptional service, particularly during the holiday season when the hotel is beautifully decorated, and special events like the Elf package and Santa visit are offered. However, some guests have noted a few areas for improvement, such as the lack of electrical outlets near the bed, the absence of a smart TV, and the additional charges for using basic amenities like cutlery. Additionally, some guests have experienced issues with room assignments and guest check-in, which can detract from the overall experience. Despite these minor drawbacks, the Swissotel Chicago is generally regarded as a great option for its prime location, comfortable accommodations, and excellent customer service, particularly during the festive season.
Beautiful property. Great service. Fitness room was amazing. Love the location.
March 2026
I would definitely stay here again next time I am in Chicago. The valet team and bellhops were friendly, kind, helpful, and professional.
March 2026
Really friendly staff and super comfortable bed. It was nice having a bathtub and shower. View was nice but location was not my favorite, however I was able to get around easily still.
