Verizon offers a wide range of mobile, 5G home internet, and business services at their Chicago store. Customers can visit the store or schedule an online appointment for a convenient experience. The store provides options for online order pick-up, free 2-day shipping, express lockers, and same-day delivery where available. Customers have reported great experiences at the Verizon store. The staff is described as attentive, patient, and willing to help, even staying late to ensure customers' needs are met. They have successfully resolved various technical issues, such as problems with YouTube and Messenger services, as well as keyboard configuration on customers' phones. The store manager has also been praised for their dedicated efforts in assisting a customer with activating their 5G home internet, despite the issue being on the corporate side. Customers have expressed satisfaction and gratitude for the exceptional customer service they have received at the Verizon store.
Alejandra and Stephen did an awesome job today I would definitely service with them again.
April 2025
This place is exceeding my expectations and the customer service has been above and beyond. The last three times I've been in over the last 5 years. They are consistently amazing. They know their shit and they take the time. You need to understand all the details of the new technology. Bravo guys. really the best
October 2024
A great experience. My partner and I came into the store 15 minutes before it closed, needing a new phone on a tight timeline. Diana stayed late with us to make sure we were taken care of, including making sure we had the best deal available on a good phone. Incredibly patient and helpful with us after a stressful day.
