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“Jeanine is amazing to work with. She is very personable. Her attention to detail is outstanding with our banking needs!! Thank you First National for providing us great service these past years!!”
“Ely has amazing member service! It was a busy time and she kept collected doing what she could to help the members in line. I prefer this branch location because of this!”
“I went to deposit cash into my checking account. Also I opened up an addition checking account. Both customer service employees were super helpful & personable! Like dealing with family!”
“If you need to have family working at your bank or CU, these people have been family for more than 30 years. I could say more like when you call it's always easy, and nothing is easy anymore. Maybe after 40 it will get easier.”
“Lisa and the manager were so friendly, helpful and professional in helping me with a scam issue on my account. It was a timely process and I greatly appreciated their help.”
“I was looking for a financial institution that had a higher interest rate than most banks. An online search brought up several. I called two & got a response from Vibtant. Chris helped with transferring funds & helping set up my account. He was knowledgeable & extremely willing to help. Was very pleased with his service & hope to in the future”
“Bianca was very patient and kind. She took her time to explain to me everything with my new account and new credit card. She helped with tracking the balance transfers. She understands me and is empathetic towards me, which is very important to me. thank you very much! I am so happy with the service at Ascentra!”
“Great place to bank, and great people there. Katrina is an absolute treasure. She skillfully answered all my questions, and cheerfully helped me set up a handful of accounts. Definitely recommend banking here! I do wish the ATMs could receive a cash deposit though 🤔”
“I just want to compliment Chloe on her exceptional customer service. I had an issue with my account it was a week long thing with the situation. Chloe took the extra time to find out specific information for me. i really appreciate it.”
“The assistant manager at this location is absolutely phenomenal. I come in with a family member to help them out and she is always so helpful and easy to work with. You can tell she loves what she does!! All around a great group of people and a great location!”
“Jaime and MaKenzie have the greatest personalities and are super friendly always have a smile and are very accomadating to help with all my needs at the bank. I highly recommend this bank for all there banking needs. Jaime needs a good raise.”
“Suzy has been over the top kind and helpful, assisting my elderly Mom. She helped when Dad passed away, transferring all of their joint accounts into Mom's name. She helped Mom with getting her debit and credit cards set up, and followed up to ensure that Mom didn't need any further assistance activating cards. When Mom lost her credit card, I knew I could count on Suzy. She took care of getting a replacement right away.
Suzy has always been kind and polite, and shows heartfelt compassion for her customers. She is a true asset to the bank, and a model of what true service is to customers!”
“I have been a customer there for 20+ years and they have the most friendliest employees there. They always have a smile and are so accommodating and friendly. Can't say enough good things about everyone that works there.”
“Our experiences at Ascentra CU have been great! Recently, we worked with Beau Van Loo to secure a Home Equity Line of Credit. Beau was professional, helpful, and kind throughout the process. We especially appreciated his timely communications.”
“I’ve had all good experiences with majority of the staff here but I would like to say I’ve seen Chasity be extremely friendly with customers before and after me but seems to always be brief with me. I don’t like it! It makes me very uncomfortable. Other than this! Every one else is very friendly.”
“Crystal truly is amazing , she recently opened my business account and made the process so easy!
She takes care of me everytime I’m in the downtown branch with a smile. It’s nice to bank with a company that cares for their clients. Give that girl a raise! She’s doing amazing!”
“Lisa Huntley went above and beyond helping me save hundreds of dollars a month consolidating my debt. She was extremely knowledgeable, responsive and friendly. Five stars for Lisa!”
“Cheryl at the drive up window did a great job. Took care of my request efficiently, asked how I preferred my cash. She was kind and smiled, and we had a bit of chit chat , felt like talking to a friend!
Terrific experience.”
“Words can't describe the wonderful work you did on my trading account, I am delighted I trusted you and gave you a chance to help grow my $1000 into $12,000 in just a week, Mrs. loyce green my family and I are forever indebted to you for the financial stability you brought to our home, I advise the entire public to invest with loyce green contact via”
“Great customer service, either through phone, drive through or in person.
Looks like everyone does their best to help eachother when it gets busy”
“Love it!
It's right around the corner from where I live so I made an account and set it up so I can transfer money from my credit union to the bank and then I dont have to go no where too far to make a withdrawal in case of an emergency etc.
The people are nice and now I can cash $100.00 bills for certain acquaintances that forget to get enough change and think big bills make them look smart 🤔 😆”
“I have been a member at Service Plus Credit Union since they first opened. They are all very friendly and always there to help me when I need it. I have my mortgage there, my car loan & a personal loan. I'm now 64 & will always continue banking there & urge anybody to bank there!!”
“Words can't describe the wonderful work you did on my trading account, I am delighted I trusted you and gave you a chance to help grow my $1000 into $12,000 in just a week, Mrs. loyce green my family and I are forever indebted to you for the financial stability you brought to our home, I advise the entire public to invest with loyce green contact via”
“I have had an account here for 25 years. The employees are consistently attentive and helpful. After all of these years I have never had an issue. If you are looking for the personal touch in a bank, this is the place to go.”
“I love the atmosphere of this coffee house. I was able to have several different work meetings there in one sitting staff was super friendly. Drinks were amazing.”
“Blackhawk Bank is the best facility that I've ever had in all the yrs of banking! Their staff is what impresses me the most. I've never had anyone that goes out of their way to accommodate my needs as much as they do! They all have a friendly & pleasant attitude towards their customers, but at the same time are very efficient & knowledgeable of their position. This review is reflecting on the Geneseo, il facility.”
“Just used the atm but it was a smooth process. Touch screen and options for the bills you want disbursed is an awesome feature. And if you have to pay an atm fee it is very minimal. Everything was well lit as I went late at night. If you were to need an ink pen they were readly stocked. Thanks for an easy access and transaction. I normally take photos however it was late so I by-passed the photos this time.”
“I have been using QCBT for 10 years. I can’t believe I haven’t put a review out sooner. They do a great job with customer service. They get to know their customers. I’m a huge fan! Thank you!”
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“Great Bank great people to work with, if you want to be treated well and have that small town feel. They have always been very helpful. They have helped me out a lot over the years and when they couldn't help me out they definitely tried.”