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“This office was so helpful in finding out what happened to a package for me. It turns out the item I ordered was part of a scam. I am so grateful for their help. Great problem solving and follow up.”
“I had a really positive experience at this post office and wanted to take a moment to recognize the exceptional customer service I received from Laura and Derick.
I was expecting an important check in the mail, and after receiving an email indicating it would be delivered today, I stopped by the post office to see if it had arrived. Laura was extremely helpful and took the time to look for it in the back. Although she wasn’t able to locate it at that time, she was very kind, patient, and genuinely tried to help.
Apparently, Laura relayed the information to our mail carrier, Derick, who has our route. He went above and beyond by locating the check and personally delivering it to our front door right away. That level of effort and customer service was completely unexpected and very much appreciated.
Thank you to Laura for taking the time to help me and to Derick for going the extra mile to make sure my mail got to me safely. It’s easy to complain when something goes wrong, but I wanted to make sure these two received recognition for doing an exceptional job. Great customer service!”
“Wow-Ahmena is definitely the friendliest, most knowledgable staff member I've ever encountered at a USPS office. She's has assisted me several times. She should be teaching classes on how to provide a great customer experience. Every business needs more like her. Thank you!”
“It has never failed that I go humbly into our Post Office with an unusual problem and throw myself on the mercy of their counter. It can be James or any of the staff that reassure me they've got this, and they do. Cheerfully, without making me feel like the inadequate customer I feel I am! I have always loved the postal workers, I especially love my Millstadt ones! Thank you! Merry Christmas!Penny Jestes”
“Yesterday, I stopped by to mail a package, and I had the pleasure of meeting two of the sweetest, hardest-working women I've ever encountered. Just listening to them interact with customers was incredible. I truly wish more people were like them.
One was an older Black woman, and the other was a White woman. The older Black woman was especially kind and patient. She took her time with every single customer and didn't stop until they completely understood what they needed to do. No matter how many questions they asked or how long it took, she always reassured them that everything was okay and that she was happy to help.
I noticed that many of the customers were foreigners, and she patiently explained every step of the process, making sure they understood the right way to handle their mailing needs. Even when there were language barriers, she treated everyone with kindness, respect, and a genuine smile. I was amazed. She truly deserves a raise!
Both women showed so much compassion and professionalism. It's rare to see people care so deeply about helping complete strangers. Their patience, especially with customers who don't speak English fluently, was inspiring.
I'm from another country, so I'll probably never see them again, but I will never forget how kind they were. I thank God for people like them, and I sincerely wish them good health, happiness, success, and many blessings because they truly deserve it.
If you ever need to visit a UPS Store, I highly recommend this location. These two ladies will take great care of you, especially if you're a foreigner or need a little extra help. They go above and beyond for every customer while keeping a positive attitude and enjoying what they do.
I don't know their names, but to the older Black lady and the White lady who helped everyone yesterday; thank you. God bless you both, and keep being the wonderful people you are.
This UPS location is huge, with plenty of parking, and it's in a very safe area.
5 stars for customers service!!”
“My boyfriend ordered a package on Amazon being delivered via USPS and he accidentally put an incorrect digit in the address. This address didn't exist and we were told we'd have to come pick it up. We both work until 5 so we had just given up and expected it to be returned to sender. Imagine our surprise when it showed up today, despite the error on the label. We love y'all!”
“Went here to get my passport done, and it was great! I went in with an appointment and my application and was done within 20 minutes. Natasha was great and knew what she was doing!”
“I’ve had mixed experiences here in terms of customer service— I don’t want to underplay that— BUT I wanted to leave a review in gratitude to Jeffrey, who was extremely helpful when I had an issue of outgoing packages not being scanned in (and therefore being unable to track them for several days). When I’ve had this issue in the past… unfortunately many times… I’ve often been dismissed or even treated rudely when I expressed concern about unscanned outgoing packages. Instead, Jeffrey took down my address and said he would remind my carrier about the importance of scans— AND he gave me the peace of mind of explaining what usually happens next and when I could probably receive an update on my package’s journey. If you need to use this post office, I definitely recommend him!”
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“Had a great experience at the Columbia Illinois post office today, man helped us get passport photos and prepare our packet to mail in, awesome professionalism and courtesy.”