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“Matt was very helpful , friendly and informative. Worked with me and gave me great advice about the different mattresses. They were for a rental property and he guided me about tips and details to keep in mind specially in such a property. Scheduled Delivery was also within 2 days which was great !”
“Very helpful staff (especially Anna) took plenty of time with us helping decide on a new mattress. The team also matched the same discounts as the brand’s own website. Thank you!!!”
“From the moment I walked into the store, the purchase and delivery, everything was absolutely perfect! Shout out to Ron for making me feel comfortable in my purchase! He is super knowledgeable about furniture, and price points—it wasn’t an overly pushy or complicated experience. Then this morning (12/20) their delivery team was prompt, FAST, and super professional! I’ll be back to make another purchase soon from this particular store soon!”
“So happy with my furniture purchase. The store had many choices, what we chose looks great in our new place. The furniture was put together very quickly, and they kept everything clean. Highly recommend.”
“I needed a twin mattress. Walking into Mattress Firm was the best decision I made. Walli was so helpful. He was able to fulfill all my mattress wants and we will get the mattress delivered so quickly. We plan to return to Mattress Firm when we are ready to replace our current mattress. If you haven’t shopped in Mattress Firm on 75th St in Downers Grove, give them a try next time you need a new mattress.”
“Drew was very informative and helpful. Turns out he was right about the best mattress for my comfort level. Appreciated his courteous manner. The transactions went very smoothly. Thank you.”
10AM - 9PM
6343 W 95th St, Oak Lawn
Furniture Stores
“Peter was an excellent salesman’s. Very informative, knowledgeable, and helpful with deciding about a mattress to choose from. Highly recommend to anyone that is purchasing a mattress. Above and beyond. Thank you Peter for all your help.”
“I went to this location to buy a low profile box spring (Stern and Foster). Both Thomas and Leonard were very professional, friendly and knowledgeable about the products in their store. They informed that I can get the best price for the item requested online from Matress Firm. I was also given tips regarding extending the life of my mattress. I will utilize again and recommend this location to anyone looking to buy a bed and receive great customer service.”
“Your Representatiive April is the best part of our experience. She was professional, very knowledgeable about the various beddings and the costs, showed empathy and compassion to us as customers. I would definitely send my family and friends to your establishment.”
“I love how the young man help find us a new bed each. I also liked trying the moveable base that does feel good on the spine I might get one in the future. Angelo was wonderful very professional. He knew all about all the beds and understood what we wanted and needed. <3 <3 <3”
“Caesar was friendly, knowledgeable and very professional. He answered all of our questions without any hesitation. He was truly a pleasure to meet and do business with.”
“Sales team, logistics and delivery team all worked hard for us to get what we needed. Very pleased with our purchase and the whole customer service experience. Great store!”
“Simone is amazing... From the moment Mom & I walked in. She's the perfect example of customer service at it's best. She helped Mom pick out the perfect chair lift. And went above & beyond with helping with marked down stools that was still boxed up and saved the day by putting sold on chairs I wanted that customers was sitting on looking to purchase.. I will definitely shop there again ..... Hopefully I'm privileged enough to have Simone assist me again.”
“Rick is very knowledgeable. We were there for less than 20 minutes. During this time I made a selection on a queen size mattress, completed a credit check then purchased a mattress, the frame and cooling pillows for delivery. Very efficient and fast.”
“I newly moved here with my husband and I visited to buy a king mattress. Ben guided me through all the different types and firmness of the mattress. He recommended me to actually lay down and feel the difference of how I feel on my back because I am a back sleeper. Ben also showed me all the base systems. He was very quick in the process of purchasing which I loved. Lastly, he was really kind(:”
“We needed a mattress fairly quick and Mark Z. at the Downers Grove store was amazing. He listened to our needs and was able to get us what we needed. I would recommend.”
“We are very pleased with the Creative Cover for our fire table. It fits perfectly, the craftsmanship is exceptional, and the color is just as requested. The turn-around time was as described. Should we need more, this is our ‘go-to’ vendor!”
“Have bought quite a few pieces from China Furniture Online. I am so glad I learned of this company. Personal help is only a phone call away. Everything I've bought has been exquisitely wrapped for shipment and arrives safely and when I open the package the items look even better in person!”
10AM - 5PM
9500 W 55th St Suite A, McCook
Furniture Stores
“We bought three pieces of restored vintage furniture from here after waking through their Chicago area warehouse. They worked with us to get what we wanted and they even modified a headboard to increase its height to work with our setup.The restoration work was speedy and quick, and the delivery was the epitome of professionalism.We would do business with them again in a heartbeat.”
“Good experience with great service and a perfect attitude. Made buying a hot tub a million times easier. Had an inflatable hot tub that was less than good. Shout out to Joe?”
9AM - 9PM
7760 S Cicero Ave, Burbank
Furniture Stores
“Very patient staff! Are more than willing to make sure you understand what you are purchasing, and they are for clarity. One of the staff Carlos was a great help in purchasing my furniture!”
“I’ve never been to Steinhafels, but my first experience was very nice. The sales staff was excellent Very helpful, but also allowed me to browse for what I was looking for. I was looking for an area rug and they have a large selection.
Anyway, I found a perfect rug and got a nice discount. I was very happy thanks to Mohammed for helping me out. I’ll be sure to keep them on my list for future purchases!”
“The customer service was everything. Eddy was very helpful and patient with helping me pick a couch. When it was delivery time, the couch was extremely too big. I suggested just sending it back and coming to pick something else. The delivery guys refused to give up and did everything in their power to get the couch in. Service 100/10”
“Great store, huge selection! Wonderful staff, delivery guys too! Prices can't be beat & I've looked everywhere! Almost makes me wish I needed more furniture!”
“Product I ordered won't be delivered until later in the month but the sales experience overall was excellent. Very friendly, engaging but not high pressure. Store was clean. My first visit here so plan to return when I have new sales needs.”
“Great customer service. We were shown different options and suggestions for what our needs were.
Heather was amazing.
We would definitely recommend this store.”
10AM - 7:30PM
5901 W 95th St, Oak Lawn
Furniture Stores
“Moe and Sam were the most helpful and kind people I’ve worked with, I highly recommend their store as they have a huge variety of inventory to choose from and will help you with the entire process. Most definitely will be back.”
“Our experience was absolutely wonderful, the sales staff understood their product, options and they were more than competitive in pricing. Courteous, knowledgeable and pleasant all without any pressure. I would recommend them.”
“Our salesperson Toleda was fantastic. We came in with an idea of what we wanted but when we told her about the room, she made some different suggestions. What she chose was perfect for the space. There was a few hiccups with communication from the delivery department but ultimately the furniture came when promised and we're so happy with it! The delivery team was top notch as well!”
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“I just had the best bed purchasing experience of my life. I needed to buy a new bed for my mom who's in assisted living. Sam took such good care of me, he told me they have a lot of experience with this, and they have a program specifically for this situation. You choose the firmness of the mattress, whether it's a 1 year, 5 year, or 10 year mattress, and the height of the boxspring. Sam is extremely knowledgable and explained everything very well. And the bed is being delivered in 2 days! I wish I could give a 10 star review.”