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“This was the best customer service I've ever experienced anywhere. Alex, is it unbelievable employee? You should cherish her and she just goes above and beyond the Call of Duty and she figured out how to activate my phone, which was extremely difficult due to the new technology. And she deserves a lot”
“what a great experience. we went in to check on upgrading our internet box. the team was so great. we not only upgraded our internet but we also got an phone upgraded. they we so knowledgeable and even drove to another store to get our new box. highly recommend”
“It was a very great experience. I purchased a new phone and it was quick and easy. The Aaron was able to fine a discount on my account that significantly reduced the amount I was expecting. Overall it was a great experience”
“5 star experience. I had to help my mother in law upgrade her phone and combine contracts. A huge thank you to JAIME for handling this.She was multi-tasking and explaining everything clearly and concisely as she went. Transferring data between old and new phones while on the phone with Verizon HQ combining accounts!Master of her craft... thank you for making that, dare I say... enjoyable!”
“Marco's really helped me out with getting a new phone. Even hooked it up with alil something extra. One of the best Boost Mobiles around. Waited on really quick, and not in the store for long at all.”
“I had the pleasure of being assisted by John at the Xfinity Comcast store, and the experience was nothing short of exceptional. John's knowledge and professionalism were outstanding. He patiently answered all my questions and helped me find the perfect package to suit my needs.John's attention to detail and his ability to explain complex technical concepts in a clear and understandable manner truly set him apart. He made the entire process smooth and stress-free, going above and beyond to ensure I was satisfied with my choices.If you're looking for a dedicated and friendly expert at Xfinity Comcast, John is the go-to person. His commitment to providing top-notch customer service deserves nothing less than a 5-star rating. I couldn't be happier with the assistance I received from John – he made my day!”
“Great Service! Came in for a upgrade and they helped me with every question I had, the workers were polite and there managers were as well! Would come here again for my next upgrade!”
“I have worked with the team from BTI for many years and have had a wonderful experience. They are experts at what they do, and I always feel confident that I can rely on their recommendations. The team at BTI is always very friendly and willing to help if I ever have questions or need any technical support. From my experience with them I can say they always go above and beyond to meet your needs. I would highly recommend them to anyone in need of security or telecom services.”
“got 2 lines here on sunday i was amazed with the customer service they have its THE BEST !!!! they are very detailed and like to explain all the promos they have going on,, definatly recomend this store plus it very big and CLEAN not like other..”
“Great place to have a drink. Will the bartender is great and has a great vibe. Music from jukebox is great all varieties. Good place for slots to win and to lose it all back lol.”
“I bought my first iPhone at 18 here and have been with them, upgrading them and keeping the same quality service ever since. Great people I’m this store always hooking it up with deals.”
“Tania was an amazing person. She assisted me very fast. Smile and kindness and great customer service. She is very acknowledged with everything I asked and have immediate answers. People who work at this store are kind, professionals and knowledgeable. Great customer service and great experience.”
“Service is excellent. Carlos was very helpful in troubleshooting my phone problem. We recently switched from Comcast to T Mobile home internet. It works very well very and is saving us money. I highly recommend it.”
“The customer service was exceptional. I believe the young man who took care of me was Ahmed he was professional and efficient. Honestly, it’s been a long time that I experienced such good customer service. I stopped in not expecting to buy just to ask a few questions and in less than 20 minutes I was out with the 2 phones I needed. No wait and very upfront about everything. I definitely recommend this boost store.”
9 AM - 4 PM
6456 W North Ave, Chicago
Internet Service Providers
“Our family fell in love with Serrelli's at their first location on North Avenue, just west of Pulaski, back in 1966. I wish digital cameras were around then because it had an absolutely engaging and lovable sign swinging outside the store that touted 'home of 'Roost Beef.' The affair is ongoing. My daughter and her husband make a long drive from the North 'burbs to get what us part of our family's holiday tradition - Italian beef, the bread and all the add-ons. A year ago I moved to Texas and I miss Serrelli's (and Johnny's, Jimmy's Hot Dogs, Gene & Judes and more. Texas is a wasteland when it comes to ethnic foods sources in the Houston area; There are more fast food chains littering the wide open spaces than anyplace I've ever been.Less anyone think all Serrelli's sells is beef - It is a treat to one's olfactory senses to enter the store. There's a honest-to-gosh butcher counter, pastas, olive oils and spices and a freezer of Italian specialties. When the storefront was modernized I feared it would change the experience. It didn't!”
“This is a big thank you and kudos to Bella at the Oakbrook Terr. Location. She was so helpful and found for me an attachment I have gone back and forth with the Corp and other Tmobile stores for. Tx Bella for going out of your way.”
“Thank you Vince & Safire for excellent customer service this afternoon while helping me with my new phone.Not to mention watching them work together & help customers who walked in, it was nice to see them treat each other with respect.I really appreciate them both helping me out especially when it comes to phones & technology!Highly recommend this location!Thank you!!!”
“I was having a problem setting up my new phone. I walked in on a Sunday afternoon and was taken care of immediately with no wait. The service was professional and courteous. My problem was resolved quickly. Would recommend.”
10AM - 7:30PM
5918 W Roosevelt Rd, Chicago
Internet Service Providers
“Good place the prices are good. The girl with the curly hair was very good made sure I understand the price and how to use my phone. She was nice I'll go back there next time”
“The rep was really nice and helpful and great. I was charged twice as much for the phone as it cost on the website and the phone is not that great but that was NOT the rep's fault. People send me a text message and it sometimes doesn't show up for hours after they have sent it to me! It also froze up first day using it and I had to take the battery out and put it back in to get it to work properly. It is a SUMMIT FLIP phone.”
“I went here for account problems. The provider was able to assist me with reestablishing the account and address the issue. I was glad to have a person who knew their job.”
“Thank you Alan for your great customer service highly recommended to go here.Very polite and definitely knows what he’s doing. Thank you for helping me set up my phone. Promote him to manger ???????????????? Metro”
“The nicest staff at this location. Jack and his team were very kind and helpful. I ran into some issues with my son’s phone and they were nothing but kind and patient throughout the whole process. Thankyou so much to this team here!!”
“My mom's phone carrier was Sprint before Sprint merged with T-Mobile. T-Mobile has been sending me new SIM cards to install, and I procrastinated beyond the May 1, 2023, deadline which caused mom's phone to stop working. I am handling mom's finances and am her full-time caregiver. Today I needed to transfer money between her accounts and could not receive the code to log into the account since the phone had been inactivated. I went to the Lemont T-Mobile and was told they could not access the old Sprint accounts. The salesperson told me to go to Homer Glen. When I got to Homer Glen, I was told they do not have access to old Sprint accounts anymore either. I was so frazzled. At first Mo was going to give me the customer service number to call from home, but after seeing how stressed out I was, he said we could call from the store. Between Mo and Dave, I had a working phone when I walked out of the store. I am so grateful to both of them. Stop in next time you need a phone--you will love the customer service! Thanks Mo and Dave!”
“I needed to get a new phone . I was able to get an upgrade. Islam Elgar was extremely patient and helpful. I also noticed he was really patient with the person before me. He made this very easy. It took about 1 hr for my data to transfer. He recommended me doing some errands and it would be done in about an hour. I did and it was all set. Highly recommend him and this location. I went to Lockport and the employees didn’t show up at that location so I went to Lemont. Both employees were great at Lemont. Thanks Islam”
“I came in a week ago to get a new account. I really wanted the iPhone 14 pro, and since it was on backorder, they had to have it shipped to me. A few days later, I had my phone! I didn't expect it to get it so fast! The associates here are so helpful! And I'm not an easy person to deal with when it comes to services. I'm here again today, December 17, 2022 because I tried to activate my new device at home and totally FAILED! The online chat support associates were of no help and they redirected me to go to a T-Mobile store. Since I had a great experience last week, I came back for help. Today I was helped by Norelys, who is AMAZING! She was able to get my new device activated and help me bring up the iCloud backup on this new iPhone 14 pro device! 110% Recommend this location! I'm walking out a VERY HAPPY CUSTOMER!”
“I have always had a great experience at this location..yesterday Andres and Iris and the other young lady w the beautiful longs locks were super nice and friendly,knowledgeable and helpful, made the purchase/transaction super easy! Highly recommend ?”
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“Prompt service and knowledgeable staff compared to other t-Mobile stores I’ve been to. They were busy but had enough staff to care for the customers. Lady who helped me double checked everything before I left. Service seems a priority at this store”