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“Switched my phone from Metro to Boost Mobile. The associate Jose took care of me even with the store closing in less than 15 min. He was a very friendly standup guy! Very tech savvy and the person I'd recommend for any questions you may have.”
“shout out to Mary at the T-Mobile in Crystal Lake. If you have any problems with your phone, she’s the one to fix it believe me she knows what she’s doing. Thanks, Mary.”
“Went in on a Saturday, talked to Joe,My wife had a new S24 ultra, and made mistakes and really messed up her Facebook and had multi logins Joe was determined to fix it and he did was very helpful and knowledgeable
She told his manager Jim he deserved a raise, for all his work getting her new phone working .”
10AM - 7PM
6211 Northwest Hwy, Crystal Lake
Mobile Phones
“After having a HORRIBLE experience at the Palatine IL store I had called the Crystal Lake IL store and spoke with a kind gentleman named Nick. I had discussed with him what my issue was and without hesitation he told me that he could help. I did drive an hour to get to the store but it was definitely worth it. Nick was a pleasure to work with. I will definitely recommend the Crystal Lake store to anyone looking for a great carrier with exceptional customer service!
Thank you Nick!
J. Freund”
“I went to T-Mobile to have my new work phone activated and transfer all contacts,
my company sent me there to do this.
I arrived first thing on a Saturday, the door was opened by the associate which later I learned her name was Marium R.
I asked her if she could transfer everything and activate she said she would be able to do while I wait, we sit down at the table and she proceeded to activate and transfered all the info, while doing that, she was very friendly talkative and very nice once everything was done, I asked if she could also setup my call forwarding, she said no problem and it was done i need to add that I bought a case and a screen protector which she installed for me. Marium was awesome , very professional , very friendly , and a real joy to talk with. Because of this service that I received from her I will be opening a T-Mobile account when it's time, the provider I use for my personal phone now for 5-7 years has Never provided, last year I went in to buy a new phone all they did was activate with my same number and gave me instructions on how to do it all myself which took me two days, Never Again will I ever use them. All Thanks goes to the service I received from Marium last
week.”
“The line for Pokemon card industry has been so disorderly and unprofessional, so I picked a new location, the Crystal Lake Best Buy. It is running so perfectly under the guidance of the GM Brandie. My son could not be happier.”
“Went in to upgrade my iPhone and was instantly helped by Kyle! He was super understanding and patient while walking us through the options we had! He explained the best deals and was super upfront with everything! Highly recommended Kyle!”
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“Mariah was great. Algonquin store sent us out because they could not ship the color we wanted for exact reason. But Mariah was able to do it in seconds with good manner.”