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“Jay was very helpful and wonderfull she helped us and instructed us on the use of the copiers. We came in almost at closing time and she stayed extra just to help us. Thank you Jay!”
“I had a prepaid package to drop off, and all went very well. I entered the store, and seeing 2 customers ahead of me, I thought I might be waiting for a few minutes. One employee was working back behind the others, but he stopped what he was doing, and came forward to help me. I think that I was in the store less than a minute, and I was out and on my way home quickly. Nice clean store and outstanding customer service!”
“First time using UPS to send some stuff to my friend. Shital at Carpentersville location on western helped me a lot to figured out the heat possible option with great value. I took a lot of time but herself and her staff are great people and helped me through the process. 100% recommend this location :)
Best customer service 👍”
“I went for printing and a design job. The team went above and beyond and did a very good job. I highly recommend this store for any design and print jobs. Great Job Guys.”
“Make sure you get Brian from JA Frate as your delivery driver. He is an exceptional human and delivered our lockers from Uline. Make sure he gets a big raise this year!”
8AM - 10PM
9950 IL-47, Huntley
Shipping Centers
“This is my go to FedEx place for returns and printing and such. The two gentlemen that are usually up at the front are so helpful never a long wait and in and out!”
“I have been using this company for many years to send shipments to Europe. Their service is always reliable, efficient, and completely trouble-free. I also know they handle various types of transport, including vehicle relocations. I highly recommend them for their professionalism and excellent customer service.⭐️”
“Fedex Office in West Dundee did a fantastic job on double sided menu printing on my own C2S stock in less than an hour and at an affordable price. I always choose the West Dundee location.”
“Big thanks to Adam for helping me out earlier today. This dude is a trooper.
However, as I was setting myself up for the print station, another customer came in and reamed Adam out when he tried to explain something about missing information, but this lady was just not listening and becoming increasingly rude and aggressive. I could feel myself become incredibly agitated and angry at the way she was talking to him. She was a world-class moron... unbelievably entitled and stupid. But Adam handled it like a champ. Despite her not listening to a single thing he was saying and threatening him, he remained calm and composed whereas I was ITCHING to turn around and give her a piece of my mind. But he got it covered. Managed to cool her down a little and help her on her way. So yeah, huge props to Adam. I don't know how you do it, dude. I sure as heck couldn't. Customer service is tough as nuts.”
“staff is friendly and helpful, i hope they will install automatic doors so we can easily bring our large parcel inside and take back our stuff without any hassle”
“This is a shoutout to Owen at the UPS store in Fox River Grove. He was two weeks on the job and running the place ALONE! We brought him five large boxes three of which he had to pack. He was handling incoming patrons, trying to finish our boxes and answering phones and questions. It was a super busy day and he handled the work and himself very well. Shame on management for not having two people in the store. One for additional help and one for your employees safety.”
“Love doing business with them. Very professional and friendly crew. Always on time. Their dispatch Adrian simply the best friendly and helpful. Thank you. Pleasure to do business with you Adrian”
10AM - 3PM
12172 IL-47, Huntley
Shipping Centers
“This is my store for all Amazon returns. All employees are extremely professional and courteous. I remember I mentioned it to the mgr. and he said that it is very important to the store that his employees to be helpful to all customers. My favorite guy is Ryan. He always greets me with a smile and a personal hello.”
“Megan, the store manager, was very attentive to me each time when I inquired about printing booklets for our high school 40th class reunion. She was so patient with my many questions and never made me feel like a nuisance. Everything published and printed was completed to perfection and done so very promptly. I would go back to this Algonquin location in a heartbeat for future productions. Megan, you're the best! Our Class of '85 thanks you, too.”
“Nice lady at the counter. She let me know my package is not recommended to be placed at the drop off Fedex container, that is located outside because of potential damage to my medical diagnostic package.”
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“I’m not sure who manages this location or who is responsible for training the team, but one thing I can say with complete confidence:
I visited during what seemed to be peak hours—around 5:30 PM—when the place was very busy. Despite that, the line moved almost immediately, and the entire team operated with remarkable efficiency.
What stood out even more was the professionalism combined with a genuinely friendly and welcoming attitude—something that, unfortunately, is not always common these days.
My sincere congratulations to everyone working there, especially the young team members. You are doing an outstanding job.”