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“This was the best customer service I've ever experienced anywhere. Alex, is it unbelievable employee? You should cherish her and she just goes above and beyond the Call of Duty and she figured out how to activate my phone, which was extremely difficult due to the new technology. And she deserves a lot”
“Raven did an absolutely amazing job in helping me get my phone service transferred and everything up and running quickly and efficiently in record time! Will be back!”
“what a great experience. we went in to check on upgrading our internet box. the team was so great. we not only upgraded our internet but we also got an phone upgraded. they we so knowledgeable and even drove to another store to get our new box. highly recommend”
“Customer service at this location was excellent. I had several questions about my account and trying to decide what to do and Gabriel was exceptionally knowledgeable and helpful, thanks so much!”
“Just got home internet from this Verizon and Kendrick is the one who helped me out. He was awesome! Very knowledgeable and patient about the whole process, if you go here definitely go to him. 10/10!”
“I must say that my experience was nothing short of exceptional. From the moment I walked in, I was greeted with a warm welcome and friendly smiles from the staff. The store manager, Michael, and his team went above and beyond to ensure that my visit was not only productive but also enjoyable.The level of customer service I received was truly outstanding. Michael and his team were extremely knowledgeable about the products and services offered by T-Mobile. They took the time to listen to my needs and provided me with tailored recommendations that suited my requirements. Their expertise and willingness to help made the entire experience smooth and efficient.What truly stood out to me was the genuine hospitality displayed by the staff. Despite the store being busy, they made me feel like a valued customer and gave me their undivided attention. Michael, in particular, was incredibly personable and approachable. He took the time to explain the various plans and devices, ensuring that I fully understood all my options before making a decision. His professionalism and friendly demeanor made me feel confident in my choices.Moreover, the store itself was well-organized and had a wide range of products on display. The staff members were proactive in offering assistance without being pushy, creating a comfortable shopping environment. Additionally, the store's cleanliness and modern layout added to the overall positive experience.Overall, my visit to the T-Mobile store in Bolingbrook, IL, was truly delightful. The exceptional service and hospitality provided by Michael and his team made a lasting impression on me. I left the store feeling satisfied with my purchase and grateful for the outstanding customer experience. I would highly recommend this store to anyone in need of mobile services or devices. Thank you, Michael, and the entire team, for setting the bar high for customer service!”
“I have worked with the team from BTI for many years and have had a wonderful experience. They are experts at what they do, and I always feel confident that I can rely on their recommendations. The team at BTI is always very friendly and willing to help if I ever have questions or need any technical support. From my experience with them I can say they always go above and beyond to meet your needs. I would highly recommend them to anyone in need of security or telecom services.”
“Hands down the best customer service ever!! When I arrived, the manager Julia informed me I was 2nd in line to be helped.I ended up working with Julia, and she helped me through the entire process of trading in old equipment, adjusting our services, and mentioned a fantastic deal if we merged our cell phones to xfinity as well. My husband and I will be doing the cell phone merge asap!!!Thank you to the entire staff at Xfinity in Danada. You all deserve 5 stars!!!!”
“Went to TMobile today. I'm just going to apologize in advance, because I think the two that helped me was the assistant manager, and the new manager. I believe they're names are Kj, and Leah. 10/10 took care of my family, and got me brand new internet while also saving me money in the process. I appreciate them. Don't bother going to the one on normantown, go to this one.”
“Service is excellent. Carlos was very helpful in troubleshooting my phone problem. We recently switched from Comcast to T Mobile home internet. It works very well very and is saving us money. I highly recommend it.”
“The rep was really nice and helpful and great. I was charged twice as much for the phone as it cost on the website and the phone is not that great but that was NOT the rep's fault. People send me a text message and it sometimes doesn't show up for hours after they have sent it to me! It also froze up first day using it and I had to take the battery out and put it back in to get it to work properly. It is a SUMMIT FLIP phone.”
“This is a big thank you and kudos to Bella at the Oakbrook Terr. Location. She was so helpful and found for me an attachment I have gone back and forth with the Corp and other Tmobile stores for. Tx Bella for going out of your way.”
“5 stars only because Alex was super helpful and actually was able to carry an entertaining conversation. She is highly intelligent with both apple and Android tech. I was dreading going in, but both times I visited and had her helping us, the process was seamless and enjoyable. My wife and I really needed that considering we had 2 tired kids with us?Give her a raise, promotion, whatever.... Just don't let her leave and have her train the other staff (some of them really need it there)!!!”
“I've been to three other T-Mobile locations in the past week. They each told me that my id was unacceptable. This woman simply scanned the temp driver's license and moved on with the sale. The hillside location had just today told me that my id was illegal and refused to talk to me. This place gets my business. Jessica is an exemplary customer service person. We had planned to go back the next day to complete the purchase but have been delayed by car trouble.”
“I needed to get a new phone . I was able to get an upgrade. Islam Elgar was extremely patient and helpful. I also noticed he was really patient with the person before me. He made this very easy. It took about 1 hr for my data to transfer. He recommended me doing some errands and it would be done in about an hour. I did and it was all set. Highly recommend him and this location. I went to Lockport and the employees didn’t show up at that location so I went to Lemont. Both employees were great at Lemont. Thanks Islam”
“Went in to this location last week and was greeted and helped by A friendly and outgoing guy with lots of tattoos. I think his name was Larry, he was great and easy to work with and helped me upgrade my phone to the new iphone 15. This location has great staff.”
“You may have a wait, but the staff here is helpful and knowledgeable. Jon helped us solve a couple of issues with our DVR service, and he was able to lower our monthly fee without us losing anything.”
“I had the pleasure of being assisted by John at the Xfinity Comcast store, and the experience was nothing short of exceptional. John's knowledge and professionalism were outstanding. He patiently answered all my questions and helped me find the perfect package to suit my needs.John's attention to detail and his ability to explain complex technical concepts in a clear and understandable manner truly set him apart. He made the entire process smooth and stress-free, going above and beyond to ensure I was satisfied with my choices.If you're looking for a dedicated and friendly expert at Xfinity Comcast, John is the go-to person. His commitment to providing top-notch customer service deserves nothing less than a 5-star rating. I couldn't be happier with the assistance I received from John – he made my day!”
“got 2 lines here on sunday i was amazed with the customer service they have its THE BEST !!!! they are very detailed and like to explain all the promos they have going on,, definatly recomend this store plus it very big and CLEAN not like other..”
“Prompt service and knowledgeable staff compared to other t-Mobile stores I’ve been to. They were busy but had enough staff to care for the customers. Lady who helped me double checked everything before I left. Service seems a priority at this store”
“The manager Anne and her employee Chris are the best they both are very welcoming as always their best customer service made me to put this outstanding review honestly one should go to this branch and they will definitely do their best to get u the best deal and of course their service thank you”
“Excellent customer service from Jahari and the other 2 ladies that were there forgot their names but the customer service was top tier professional and everyone in there deserves a promotion and a raise these people know how to run a business I’m happy with my iPhone 15plus I would suggest everyone go here to this location T-Mobile this is the best service I ever had ??”
“I used to go to another TMobile location but they were always busy. So I decided to try this Homer Glen Store. Best thing I've ever done. The store manager Sam is super helpful. Recently I dealt with Mo and Aman (sp) who were both super nice and patient. I'm very happy with this TMobile Store and would recommend it to everyone.”
“Had a super easy visit with Verizon today! They were great to work with and I ordered my new phone, I should receive in a few weeks. Told me to come back if I need help transferring my data! This was honestly the least stressful visit I have ever had? maybe I won’t wait so long to upgrade my phones if it’s now this easy yay!!”
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“Eileen did her best to get me through a frustrating situation and everything worked out thanks to her communitication. I was concerned about billing and was gettig vocal and she kept a very calm demeaner, and was genuine in her concern to help me get to the bottom of my billing issue. Thank you!”