Avis Car Rental
Car RentalHours:
910 S Airport Rd, Decatur IL 62521 Hours
About Avis Car Rental
Avis Car Rental at the Decatur location is known for its great customer service and clean, nice cars. Becky, a staff member, has been praised for her consistent helpfulness and friendly attitude, often making small talk and ensuring the car is ready upon arrival. Customers appreciate her professionalism and the staff’s ability to manage inventory, even when demand is high. The cars, such as the Kia Optima, are described as nice and well-maintained, although some customers have experienced minor issues like difficulty with heating or locking. Service has improved over time, with drop-offs running smoothly. However, there have been some negative experiences, including encounters with rude staff and misunderstandings related to booking procedures. Overall, the location is valued for its friendly staff and good cars, with a hope for continued improvement in service.
Most Recent Reviews
June 2025
Great customer service and a nice car too! Becky was great to work with and always makes small talk. The car was ready upon my arrival. It was clean and had a nice smell. I will keep coming back to this location!
June 2025
Becky RUINED our trip. Why do they have reservations when they can’t keep them. Their “solution” is squeezing 7 people in a 5 seater?
June 2025
Unfortunately due to Becky’s negligence our trip is ruined. No solutions to no cars, even with a reservation. Only a $30 discount is unacceptable. Do not rent from here.
More Comments(57)
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