Budget Car Rental
Car Rental
Hours:
910 South Airport Road, Decatur IL 62521
Hours
Saturday
8:30AM - 12PM
5 - 6PM
Sunday
8:30AM - 12PM
5 - 6PM
About Budget Car Rental
Budget Car Rental offers a generally positive experience, with recent improvements in service and staff professionalism. Customers have found the staff to be friendly, efficient, and understanding, especially when dealing with online reservations or last-minute needs. The cars are often clean, well-maintained, and ready upon arrival, contributing to a smooth and stress-free rental process. One reviewer appreciated the friendly interaction and small talk from staff, highlighting good customer care. However, experiences vary; some customers have encountered issues with vehicle maintenance, such as poor wipers, grinding noises, and bald tires, with no replacement options available. Overall, the business has made efforts to improve, and many customers feel valued and satisfied, though occasional vehicle concerns remain.
Most Recent Reviews
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July 2026
We recently did a return at this location and had some unexpected challenges beyond our control. Steph was gracious, friendly and accommodating. What a shining example of outstanding customer service! They have earned our repeat business!
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June 2026
Super easy to find the rental desk. It's basically the only one!
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June 2026
They had my preferences saved from last time. Felt like a VIP.
More Comments(51)
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