Budget Car Rental
Car RentalHours:
910 S Airport Rd, Decatur IL 62521 Hours
Sunday
8:30AM - 12PM
5 - 6PM
About Budget Car Rental
Budget Car Rental offers a generally positive experience, with recent improvements in service and staff professionalism. Customers have found the staff to be friendly, efficient, and understanding, especially when dealing with online reservations or last-minute needs. The cars are often clean, well-maintained, and ready upon arrival, contributing to a smooth and stress-free rental process. One reviewer appreciated the friendly interaction and small talk from staff, highlighting good customer care. However, experiences vary; some customers have encountered issues with vehicle maintenance, such as poor wipers, grinding noises, and bald tires, with no replacement options available. Overall, the business has made efforts to improve, and many customers feel valued and satisfied, though occasional vehicle concerns remain.
Most Recent Reviews
August 2025
I was in town for a work trip and did not have a car reserved. The gentlemen at the desk were able to find a car for me and were so patient working through a new system, even with lots of visitors in town for a show. Thank you for going the extra mile to make my trip better!
June 2025
Great customer service and a nice clean car! My car was ready upon my arrival. It was clean and had a nice smell to it. Becky always makes small talk and really cares about her customers. I will keep coming back here!
July 2024
Don’t bother. Reserved car online only to be told on arrival there are no cars available.
More Comments(26)
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