Brian Bemis Toyota of DeKalb is known for its exceptional customer service and seamless car buying experiences. Many customers have praised their friendly and knowledgeable staff, including salespeople like Paola Leon, Aaron Harris, and Jordan, who take the time to understand customer needs without pushing for sales. Customers appreciated the clear explanations of financing options and vehicle features, fostering a comfortable atmosphere. The dealership offers a clean waiting lounge with complimentary hot beverages, enhancing the service experience. While the overall service is highly rated, some customers mentioned long wait times for loan processing, suggesting a need for more staff in that area. However, the transparency and honesty during negotiations, with fair pricing and no hidden fees, contribute to a positive reputation. The selection of new and pre-owned vehicles is commendable, with many customers expressing satisfaction with their purchases. The efficient handling of paperwork and the ability to drive off in a new vehicle sooner than expected have also been highlighted. Overall, Brian Bemis Toyota stands out for its commitment to customer satisfaction, professionalism, and a no-pressure approach, making it a recommended destination for anyone seeking a vehicle.
My service was a pleasure. It was done expeditiously. I need a ride home after dropping it off and a rider to pick it up from the dealer. Two nice young men drove me. They were there very quickly and were very pleasant to me. I was very happy with my experience.
August 2026
We worked with Jordan in purchasing a new car and had a great experience! He was professional, personable and made the process easy and fast.
August 2026
Kalob was a lot of help and made everything work very smoothly.
