The Verizon store at Oak Brook provides excellent service for mobile, 5G home internet, and business needs. Customers consistently praise the staff as amazing, honest, caring, and knowledgeable. The team is described as friendly and dedicated, offering fast and impeccable service with good attitudes. Many reviews highlight seamless and smooth experiences, especially when switching from other carriers. Staff members are noted for being extremely patient, polite, and kind, thoroughly explaining processes and answering all questions. They are commended for putting the customer’s needs first, often going above and beyond, even staying after hours to resolve issues. The management team is amazing and jumps in to help when busy, providing thorough support. The store has plenty of customer service representatives, ensuring instant help. For convenience, online orders can be placed for in-store pickup, with options for free two-day shipping, express lockers, or same-day delivery where available. Appointments can also be scheduled online. This location receives the highest recommendation for anyone seeking excellent and honest service.
Best experience I've ever had at a phone store. I'm 80, worked with Oziegbe. He had the patience of a saint switching my Samsung to an Apple and helping me learn how to use.
May 2026
Great! Helpful, quick, advice on how to save money on what I needed and I walked out with everything within 10-25 mm minutes 😀
April 2026
Ozie was super helpful. Verizon never applied the trade-in credit for one of my phones and had been overcharging me for more than 30 months. Ozie helped identify those overcharges and worked with me to get the issue resolved. I really appreciate his patience, professionalism, and attention to detail.
